AnsweredAssumed Answered

ArcGIS for Server 10.2.1 cache scale greyed out in Service Editor

Question asked by geonetadmin on Mar 25, 2014
Latest reply on Mar 26, 2014 by dan_h_b
Original User: dan_h_b

I am using ArcInfo desktop 10.2.1, with an admin connection to ArcGIS for Server Standard 10.2.1

I have used the "Create Map Server Cache" tool in ArcToolbox to prepare all the underlying structure for the cache of an existing un-cached basemap service.

I've used a predefined tiling scheme, which tells it to generate cache tiles at 3 scales - 1:8000, 1:5000, 1:2000.

I've set the tile cache format the "PNG" and the Storage format to "Compact".

This tool runs without any problems.

The problem comes when I come to actually generate the cache using the "Manage Map Server Cache Tiles" tool from the toolbox.

Only 2 of my 3 scales are visible in the "Scales" box.


In Catalog, if I right click on my service > Service Properties > Caching, the slider shows the full extent of the 3 scales I want to cache at.


If I click on the Advanced Settings, I can see the 3 scales, however one of them is greyed out. This is the one that's missing from the "Managae Map Server Cache Tiles" tool.


Is this a bug in the software? Or is there something I have missed? I've also tried it with ArcInfo 10.1 and I get the same problem.

Is there a limit to the number of tiles a single cache scale can hold? Or a size limit?

If this is a bug, is there a workaround?

Many thanks