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Persistent problems when uploading tile packages to organization account

Question asked by geonetadmin on Oct 9, 2013
Latest reply on Nov 18, 2013 by cnorthesri-ca-esridist
Original User:
Original Date: 2013-10-09T09:15:37-0600

Dear ESRI:

We have been evaluating AGOL for organizations for a large scale deployment, and while we are largely pleased with the platform, we have encountered tremendous hurdles uploading [moderately large 2-5GB] tile packages over the last 2 weeks. I have observed very weird behaviour in different techniques tried to accomplish this.

<<< I have disabled SSL access to our org account. >>>

- I have tried to upload the tile packages through the "share package" tool in both ArcGIS 10.0 and 10.1. While the tool took long to run, and even displayed a message of successful completion on several occasions, the tile packages never showed under "my content" in AGOL. (I have even done a capture of the network traffic when uploading by this tool, and I even get an item ID, which later on cannot be located by any means on AGOL). -- A note on this, it would be really helpful if you indicated somewhere clearly that the web UI does not allow the uploading of files >256MB by "add content" --.

- I am trying to upload the package through the "file > share > tile package" tool and I'm obtaining extremely slow upload speed. (see attachment). I should clarify I can simultaneously achieve upload speeds of >300kbps to other sites, so it's not a problem with my connection, and I doubt my ISP would cap uploads to Amazon cloud.

Is there some sort of speed cap for a trial account? We are only using 0.3 GB in Tiles currently and have plenty of credits on the account.

I have the suspicion that perhaps our content's database (if such a thing exists) has been corrupted, as the tiles of one of our custom base maps disappeared and we don't recall deleting it ourselves.

Your support would be highly appreciated!!

Thank you in advance;

Santiago Gonzalez Arriola
Information Systems Specialist
and Geomatics Consultant
Tula Foundation