AnsweredAssumed Answered

PROBLEM during installation.

Question asked by geonetadmin on Aug 25, 2012
Latest reply on Sep 28, 2012 by deleted-user-F4cUDEZyawYe
Original User: satrazami

Good afternoon,

I`ll like to ask for some help to install the trial version of ArcGIS 10.1.
I already uninstall the last version, and i used your tool ArcGIS 10.1 Uninstall Utility. Right now, if i try again to use this tool, i receive the next message "No previous versions found. Proceed with ArcGIS 10.1 installation." (check file attached ArcGIS 10.1 Uninstall Utility.jpg). After check my Computer, i can see that everything is done. I already don`t have the ArcGIS version 10 in my Computer.

The problem is, when i try to install the new version (ArcGIS 10.1), i receive the next message "One or more ArcGIS version 10.0.2414 product(s) exist on your machine. You must uninstall them before installing ArcGIS 10.1 for Dektop." (check file attached Installer Information.jpg). In this moment i can`t install the new ArcGIS version because the Setup analyse that one old ArcGIS version is in my computer, and this is a incorrect information.

How to proceed?