AnsweredAssumed Answered

ArcMap 10 installation failure

Question asked by geonetadmin on Jan 22, 2011
Latest reply on Feb 27, 2012 by geonetadmin
Original User: Markjd

Hello, my name is Mark, I'm a university student studying geography Bsc, and am studying a module on GIS. I have purchased a ArcMap 10 CD to run on my laptop and am having a bit of trouble installing it. My module leader has provided me with a authentication. I'm not very savvy with technical IT, but i'll run through my problem anyway.

I put in my ESRI disk and it automatically opens up the title installation menu. I then click on setup for ArcGIS desktop, which brings up windows installer, shortly after I am given this message: "This operating system is not supported or a service pack is required on this operating system. See for more information."

Does this mean my laptop is unable to run it or does this mean I need a patch of some kind? Any help you can give me is very much appreciated. Thank you for taking the time to read this.