We are analyzing truck routes but the tool is giving us a route that does not allow these types of trucks. How do we tweak the service to provide back valid routes?
ArcGIS Online uses the World Route service, which cannot be changed by users. Currently, with ArcGIS Online you cannot specify your own Routing Service (you can specify your own print and geocode services, though). If you are using Portal for ArcGIS (free if you have ArcGIS Server Advanced or Standard), you can configure the routing service with your own published route service.
Thanks Jake. This is what I suspected so I appreciate the verification.
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