Community

Anyone else having trouble accessing the ArcGIS Sign-in page? https://www.arcgis.com/home/signin.html

2050
14
08-01-2014 06:43 AM
KyleSpencer
by
New Contributor
‎08-01-2014 06:43 AM

The link doesn't load any browser I have. These are the errors I see when inspecting the element in using the chrome developer tools.

8-1-2014 9-38-06 AM.png

Tags (1)
0 Kudos
14 Replies
KenBuja
by MVP Esteemed Contributor
MVP Esteemed Contributor
‎08-01-2014 07:06 AM

I'm not experiencing any difficulties in logging in on Firefox (31.0) or Chrome (36.0.1985.125)

0 Kudos
by Anonymous User
Not applicable
‎08-01-2014 07:08 AM

Hi Kyle, Is there a reason you are trying to use the https:// link rather than the http:// link to ArcGIS.com?    http://www.arcgis.com‌

0 Kudos
KenBuja
by MVP Esteemed Contributor
MVP Esteemed Contributor
‎08-01-2014 07:15 AM

Sarah,

When you click the "Sign in" link on the main ArcGIS.com page, it takes you to https://www.arcgis.com/home/signin.html‌

0 Kudos
KyleSpencer
by
New Contributor
‎08-01-2014 07:17 AM

It is automatically adding the "s" on the end of http.

https://www.arcgis.com/home/signin.html‌

0 Kudos
by Anonymous User
Not applicable
‎08-01-2014 07:25 AM

Apologies, I did not take the next step to click on 'Sign in'.  I see now that it does automatically take you the https link you originally posted.  I have tried the link in both Firefox and Chrome without issues.  When did you notice this happening?  Were you able to access the page recently? 

0 Kudos
KyleSpencer
by
New Contributor
‎08-01-2014 07:31 AM

Yes, it has started going in and out in the last month or so.  I was just in there Wednesday.

My network security team doesn't see an issue on there end.  Last time it went out and then started working again they said it wasn't anything they did.  I thought maybe it was our Symantec End Point Protection not letting the arcgis JS libraries pass through.

0 Kudos
by Anonymous User
Not applicable
‎08-01-2014 07:39 AM

Hi Kyle, To get additional help from folks, could you move this discussion to the ArcGIS Online group?  There should be an option for you listed under "Actions" to "Move" this discussion.  You can then search for and select the 'ArcGIS Online' group.  That should make your question more easily visible to more people who can help figure this out.

0 Kudos
AdrianWelsh
by MVP Honored Contributor
MVP Honored Contributor
‎08-01-2014 07:44 AM

Kyle,

What browser are you using and have you tried other browsers?  Have you tried clearing your browser cache as well?

~Adrian

0 Kudos
V_StuartFoote
by MVP Frequent Contributor
MVP Frequent Contributor
‎08-01-2014 07:49 AM

Kyle,

The errors match the script content at the top of the log-in page. So, that looks to be simply browser security blocking. Maybe  need an exception for the site.

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/html4/strict.dtd">

<html>

  <head>

   <meta http-equiv="content-type" content="text/html; charset=utf-8"/>

   <title></title>

   <link rel="stylesheet" type="text/css" href="//cdn.arcgis.com/cdn/4681/js/esri/arcgisonline/css/common.css">

   <link rel="stylesheet" type="text/css" href="//cdn.arcgis.com/cdn/4681/js/esri/arcgisonline/css/esri.css">

   <script type="text/javascript" src="./js/esri/arcgisonline/config.js">

   </script>

   <script type="text/javascript" src="//cdn.arcgis.com/cdn/4681/js/dojo/dojo/dojo.js">

   </script>

   <script type="text/javascript" src="//cdn.arcgis.com/cdn/4681/js/esri/base.js">

   </script>

   <script type="text/javascript">

  //dojo.require("esri.base");

Stuart

ps. also as Sara suggested, please move this from your personal discussions to the ArcGIS Online Space -- done from the Actions menu on the right.

0 Kudos