AnsweredAssumed Answered

ArcGIS Desktop won't connect to ArcGIS Online

Question asked by mlou on Jul 16, 2014
Latest reply on Oct 16, 2014 by ray.harris

Hi all,

 

On my work PC when I open an ArcGIS Desktop (ArcMap, ArcCatalog, etc.) I get the ArcGIS Connection balloon at the bottom saying "ArcGIS is currently not connected to online resources"

arcgisconnection.PNG

 

This balloon appears as soon as I click the icon to open the application, there's no delay.  It is not hitting the firewall, and in fact when I did a network traffic trace (using Fiddler) there was no network traffic at all, so it didn't even attempt to connect.

 

This is only happening on my PC.  If someone else logs into my PC the same thing happens.  If I log into someone else's PC it connects as expected.

 

Not sure what on my PC is disallowing a connection from ArcGIS Desktop.  I have completely uninstalled ArcGIS from my PC and removed any ArcGIS or Esri folders and removed the software/Esri keys from the registry.  After reinstall it still occurred.

 

Does anyone have a suggestion on how to get this working?

 

Running ArcGIS for Desktop 10.2.2 on Windows 7 Enterprise.

 

Thanks,

Mike.

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