Imagine you click on Places and then Spaces, Projects or Groups. I think it is less confusing if you click on Forum and then Spaces, Projects, or Groups.
Not sure that makes much sense, those are not the Forums. Rather, they are the Places that GeoNet is organized into with Esri's stock implementation of Jive (v7). It makes little sense to rename them now and dilute their role while providing for only short term comfort of transitioning users.
Spaces, Groups, and Projects were not a part of prior Esri forums. And encouraging folks into the Spaces, Sub-Spaces and Groups suggesting they are the old forums is really not the best way to encourage folks to work with this collaborative tool. Documentation is in place guiding folks to use Content and Streams with Text search and Text/Tag filtering, as well as to roll that Places fill.
Yes, in the interest of efficient migration the structure of the Spaces and Sub-Spaces have been deepened further to ease transition woes. But working with Jive Places are still not the key to understanding GeoNet--this is now a Jive powered resource. Avoiding too great a divergence from Jive best practices is in the GeoNet communities interest--users and administrators alike.
Forums support should have been one of the primary "must haves" listed in ESRI's RFP when they purchased this software. It actually makes a lot of sense to rename the links now, since the platform has only been in use for 5 days so making the change would have a huge positive impact.
Another question we could ask is "Why does Jack not want to support customer Forum's anymore?" Does he really want a 100% increase in support call to the support.esri.com?
"50% to 75% of IT projects fail because of the lack of participation in by project by those who will use the system".
As a side note, since the geoNet update I have been unable to reply to many actual "forum" type help questions since I an unable to actually see them. In the past many users would log in, then just scan down the list of "new questions" in their areas of interest and and answer those we could.
The entire "community" thing makes this difficult since you have to be a member (or join) to see the threads.
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