Error 7109 - ArcGIS Education trial Authorization

Discussion created by cadda on May 27, 2014
Latest reply on May 30, 2014 by vsfoote

I have downloaded and installed the students desktop version 10.2 . However, my authorization has failed. The same has happened to a friend of mine as well. We both got the code from the same university. My error says that I have an invalid activation ID and the error number is 7109.
Can anybody help me please?

I have already downloaded and installed the software twice because the first time, the authorization didnt go through either.
Does that mean I have to get a new code?

Thank you for helping