Unable to print Bing basemaps

Discussion created by derekwicks on Jan 18, 2013
Latest reply on Aug 7, 2014 by matthewfnicol
Using the Print widget I am unable to print any of the Bing basemaps. All of the regular Esri basemaps print fine but when I try to print a map with a Bing basemap turned on I get the following error:

Error executing tool.: Layer "layer0": Unable to connect to Microsoft Bing service. Authentication failed. Failed to execute (Export Web Map). Failed to execute (Export Web Map Task).


I am using version 3.3 of the API and Server 10.1 SP1. Server Manager shows I have the Bing Maps extension enabled and I have entered the Bing key when adding the basemaps to the basemap gallery. I am able to print Bing basemaps using the Esri sample server leading me to believe that there is some sort of setting or parameter I'm missing in my PrintingTools service.