ArcGIS Start up Dialog has blacked out areas.

Discussion created by jwafula40 on Oct 24, 2012
We have uninstalled arcGIS 9.3.1 and then installed ArcGIS 10.1. However, we keep getting some blackout areas on the start up dialogue window every time ArcGIS is opened. We have checked the hardware and it is fine for the application.. Anyone experienced this issue before? And if so, how did you solve it? I have attached an image of the start up dialogue.  Thanks.