Communication is the Key to Effectively Handling Water Outages

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05-27-2020 04:00 PM
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Esri Contributor

Providing timely and accurate communications during water system shutdowns can be as important to the affected customer as the repair itself. Customers increasingly expect near real-time notifications and reliable info about when they will be back in service. Watch Quince Lunde and Gavin Runyon's presentation on how Helix Water District has developed Python tools extending the Water Outage Solution to automate email notifications and customer phone broadcasts. They will also demonstrate how they keep staff informed of current and upcoming outages using Operations Dashboard.

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