problems with hardware acceleration on windows 10 pc

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6
01-17-2018 03:29 AM
by Anonymous User
Not applicable

Hi,

I have a windows 10 laptop that when I bring in tutorial data into ArcMap 10.2.1 from the editing exercise 1 it does not load and then bombs me out of the application.

I suspect this to be because I selected accept hardware acceleration but need to narrow this down as our IT department cant seem to disable hardware acceleration now I have selected to use it.

Any help would be much appreciated, or is there a specific install for windows 10 I should be using

Regards

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6 Replies
DanPatterson_Retired
MVP Esteemed Contributor

turn it off in arcmap options, then load your data

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by Anonymous User
Not applicable

I have tried this but still crashes as might be another issue I a.m. thinking

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DanPatterson_Retired
MVP Esteemed Contributor

perhaps your machine specs aren't up to scratch, or it is the arcmap version (10.2.1... I think it was retired, so you would have to troll the support site for legacy error messages)

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by Anonymous User
Not applicable

When it exits do you know if it writes to any logs

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DanPatterson_Retired
MVP Esteemed Contributor
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by Anonymous User
Not applicable

Superb will try tomorrow when back at work

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