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Thank you for your quick response Shwu-jingJeng. Unfortunately - and as I mentioned in the post - the users location continues to be tracked when the app is closed completely - in both the foreground and background. This is why we are wondering if it is a bug between survey version and iOS version. The app should stop tracking his location when it is closed completely but it is not honoring the selected option for only tracking the location when the app is in use. Is there something else we should try?
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01-26-2021
06:19 AM
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Is there a known bug where the Survey123 mobile application uses location services all the time - even though the location services is set to only run when the app is in use? This is draining the battery for our users and causing the need to continuously turn the location services on and off every day for the short duration they need to use the app for completing inspections. Our user has the option selected in location services to only track location when the app is in use. When he closes Survey123, however, the blue bar saying the location is being used continues to appear at the top of his phone. This is when the app is completely closed and will persist until he turns permissions off for location services. His battery is drained quickly unless he turns the permissions off. He is using an iPhone 7, 14.3 version with Survey123 version 3.11.164. We first experienced this problem several months ago and we could not find a resolution for it. We uninstalled and reinstalled the app, played with location service settings and other settings, and never found a fix. After several weeks / months, the problem went away on its own. It has recently started happening again and we need a solution. I've seen several threads on this issue although a resolution is never given and for some users, the issue will disappear on its own / reappear at a later date. Is the occurrence of this phenomena associated with iOS or Esri updates? Why is the setting selected in location services not honored on his device? Related posts: https://community.esri.com/t5/arcgis-survey123-questions/survey123-uses-location-services-in-background-drains-battery/td-p/805514/page/2 https://community.esri.com/t5/arcgis-survey123-questions/battery-drain-when-using-field-app/m-p/836457#M19743 https://community.esri.com/t5/arcgis-survey123-questions/survey123-field-app-drains-battery/td-p/849682
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01-25-2021
09:25 AM
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If anyone else has this happen we found the solution and it was a bit of a face-palm moment. In the titles of our surveys I had been using a period for the version (i.e. v1.0) and that is a no-no. Silly mistake but hopefully someone else can learn from sharing it! Thank you to the Survey123 team for their quick help on this.
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04-10-2020
12:03 PM
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Hi Ismael - thank you for the response. I'll email and schedule a screen share. Hope all is well and thank you, Emily
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04-10-2020
07:56 AM
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This is some excellent and helpful information on repeats - thank you! We've got a survey123 right now to inventory items being added to a pallet - it has a repeat inside of it which holds item information and outside of the repeat is information on the pallet. To facilitate the FME process on the layers, I've added hidden fields to the repeat schema calculated from fields in the parent record like the pallet barcode and final pallet destination. This is similar to what you've shown with the household ID when you brought it into the repeat as a hidden reference. We're having a problem though - not all of the fields I'm adding in come before the repeat. The fields in the parent record which are answered after the repeat is completed only appear on the last item entered as a repeat. If we enter five items, the fifth one is the only one which will have the references to the parent attributes entered after the repeats were entered. Ideally, I could reorder the survey so those questions are before the repeat but in how a pallet is assembled, the questions would still be blank when the items are added and I think that is a part of the problem - if all attributes in the parent record are not complete before people start adding to the repeat, those hidden references won't be populated. How can I get around this? We've built our process around having the parent fields referenced in the repeat and I can't figure out how to get them to all populate. This work is being done in support of the COVID pandemic going on right now and time is absolutely of the essence in figuring this out. Please let me know what we could try instead - we're open to suggestions. Thank you, Emily
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04-09-2020
06:43 PM
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Hi All. For the last few weeks I've been having some issues with Survey123 Connect. Sometimes when I try to create a new survey (either from an XLS Template or an existing survey) I will have two new surveys appear within Survey123 Connect instead of one new survey to click on. In those case, typically only one of the two new surveys will actually connect and allow me to access the XLS form. Deleting one survey will delete both however and only one folder is created in my "My Survey Designs" folder. I'll also say that when I look at the folder in "My Survey Designs" it never has the complete folder structure - it may only have an XLS in it with no media folder or any other files. When I create one survey and it creates two - I always have to delete the survey and keep trying until it successfully completes a full survey. This gets to be aggravating. On the flip side, sometimes when I create a single survey, it successfully creates a single survey in Connect but then when I open it to start playing with the fields or configuring the settings, it's like the survey cannot see the underlying XLS form and the button to get to the XLS isn't even there. This happens - like the duplication - when I create a new survey from an existing survey, from an XLS template, or even an existing XLS only. Image below. I'm currently in version 3.9.120 of Survey123 Connect although I had these issues in a version 3.6.xxx and 3.7.xxx. My solution has been to continually uninstall and reinstall survey123 Connect but it appears the problems follow me. This is starting to interfere with my ability to efficiently create a survey and use the program. I will say the problems consistently happen so doing a screen share would work if someone needed to see it happen. Please let me know what to do next and thank you, Emily
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04-09-2020
02:24 PM
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Hi James, The issues have not resolved on their own - I'm still getting that error message when I try to republish the layers. The item details also show the layers are present. Please let me know what to do from here - thank you! Emily
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04-07-2020
05:29 AM
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Hello - we're publishing multiple surveys for the COVID-19 response within KY and I'm coming across a similar error when trying to make updates to the surveys once they've been published. I'll make a change to a published survey which I know is allowed (like adding a text field or making a question NOT required) but when I do - Survey123 Connect warns me the changes will wipe the survey. The error message is pasted below. These surveys are published from the XLS form and are not writing to an existing service nor are we using enterprise. When making small, needed changes we cannot wipe the existing data so we've been having to forgo needed changes which normally should be able to be published. In the last week I've had this happen on two surveys - one did have repeats within it so I assumed there was an issue with that but this survey in particular does not have any repeats and I was not changing anything which would wipe the existing survey - I wanted to make a required field not required. I authored the survey in Survey123 Connect and we are on version 3.9.120. I will say I've only received this error on surveys I've published with this version of Connect - I don't know if it is a bug. We do have a version on the survey which I haven't used too much before but other than that it is the standard geopoint, barcode, image, text, and date fields. No repeats, some of the fields are use an esri type of null so they don't write back to the layer, and there are quite a few calculations and relevants. Folks can submit to the survey without a problem or error but I cannot update it at all. Any advice would be greatly appreciated. Thank you! Emily
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04-06-2020
07:32 AM
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Hi Phillip, I was on a version 3.6.??? and am now on version 3.7.62. I have attempted to delete the following permanently (the file paths were too long for the recycling bin): original survey folder created in the My Survey Designs location (which contains hundreds / maybe more subfolders all repeating the same naming convention) the My Survey Designs folder the ArcGIS folder All of the attempts above failed - file explorer would attempt to permanently delete the files, it would read anywhere between 2000 and 1300 items in the folder, and it would then crash. I would try to delete it again, it would display either a higher or lower item count (that part was never consistent), and then it would fail again. I contacted our IT department and they remoted into my computer to take a look and attempt to get rid of the files. We were not successful. We were able to rename the main ArcGIS folder to ArcGISOld and create a new ArcGIS folder. When I opened Survey123 Connect and made a test survey, it redid the folders within the new ArcGIS folder without a problem and I no longer have duplicate surveys appearing within Connect. A slight win. That being said, I still have the ArcGISOld folder which contains the hundreds / thousands of extra folders. The only way our IT department can get rid of those is if they create a new profile for me on the computer, we transfer everything but the old ArcGIS folder, and then they blow away my old computer profile. I told them I would check with Esri first before we start messing with my profile and potentially loose / corrupt data. I've attached a screenshot below showing how the duplicate folders were created. I think somewhere down the path there are folders containing more than just the next empty folder because in Connect, there were hundreds of surveys instead of the 10 or so I had before attempting to make a copy. That being said, I have clicked into the next folder for quite a while and never found the end of the path or more than a folder as contents. We'd really appreciate any help or guidance we can get on this - please let me know if there is anything else we can do. Thank you! Emily
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03-12-2020
06:44 AM
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Hi Phillip, We have run into the same issue - I tried making a copy of an existing survey and in that process Survey123 Connect froze. A few minutes passed and I forced the program to close. At this point I noticed we had hundreds of surveys as opposed to the 10 ish we had before - it duplicated every single survey which was on the computer. I have spent over an hour attempting to delete all of the folders unsuccessfully (while it only duplicated the surveys a few hundred times, it created thousands of extra folders all within the main folder for the "new" survey). I've continuously been trying to permanently delete the main folder but file explorer crashes and I'm not sure if it is actually deleting any of the folders. Our organization has file path limits and I believe that is an issue because thousands of folders were created. I have restarted my computer, installed the newest version of Survey123 Connect, created new surveys without the duplication, and had zero success on deleting the folders. Any advice? Thank you, Emily
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03-10-2020
11:49 AM
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