Latest Contributions by StephenKaranja

Thanks a lot for your suggestion Fred! It resolved a problem we had starting the Portal for ArcGIS service after a power failure interrupted it during its startup. The C:\Program Files\ArcGIS\Portal\framework\runtime\tomcat\conf\server.xml file had been corrupted (filled with NULL bytes). Replacing it with a valid file and restarting the server machine resolved the issue.

‎10-18-2020

We solved this problem by switching to the ArcGIS Web Adaptor (Java Platform) 10.8.1, running on the Apache Tomcat web server. It does not experience this error at all. It's possible there's a bug in ArcGIS Web Adaptor (IIS) 10.8.1 that's causing this. I don't think the error could be caused by the IIS web server itself because we've used the same IIS web server with previous versions of ArcGIS Web Adaptor (i.e., 10.6, 10.7, and 10.8), without the error occurring.

‎10-18-2020

I'm not sure what caused the above error, but after attempting the restore later, I managed to restore successfully from the full backup file.

‎09-29-2020

We have a base ArcGIS Enterprise deployment setup on a single machine on Windows Server. We recently upgraded it from 10.8 to 10.8.1 and checked that all components work as expected in the upgraded deployment. However, after the upgrade, the ArcGIS Web Adaptor (for IIS) configured with Portal for ArcGIS runs into the error described in this Esri technical article. That is, when trying to open any Portal item, the item page sometimes opens successfully, but often times, it returns the error described in the article. "Could not access any Portal machines. Please contact your system administrator" After reloading the failed item page a few times, it then loads correctly, usually after the third or fourth attempt. We've tried all the suggested solutions in the article but none have resolved the issue. These include: clearing the web browser cache, restarting the Portal for ArcGIS Windows service, repairing the Portal for ArcGIS installation, and even reinstalling Portal for ArcGIS. We've also tried uninstalling, reinstalling, and reconfiguring the Web Adaptor for Portal with the same configuration that worked perfectly in 10.8. When Portal for ArcGIS is accessed directly through port 7443 (bypassing the Web Adaptor), this error does not occur. This suggests the issue lies with the configuration of the Web Adaptor. The Web Adaptor configuration used in 10.8.1 is the same that we used in 10.8, and we can access the Portal and sign into it using the Portal URL and administrator username and password that we've used in the Web Adaptor configuration. So, we're not sure what else might have changed during the upgrade to cause this error. We've also looked through the Portal for ArcGIS logs in the Portal Administrator Directory but couldn't find anything related to this error. Are there any logs produced specifically by the Web Adaptor that can be examined to debug the cause of this error? The error seen is as shown in the screenshot below: Jonathan Quinn‌, if you have any helpful ideas on the possible cause of this error in Web Adaptor, we'd highly appreciate your feedback. Thanks.

‎09-05-2020

Hello, I'd appreciate any assistance in resolving the following issue: I have a base ArcGIS Enterprise deployment setup on a single machine. I recently upgraded it from 10.8 to 10.8.1 and checked that all components work as expected. After upgrading to 10.8.1, I successfully exported full (including tile caches) and incremental (without tile caches) backup files with the WebGISDR tool. No errors occurred during the backup process. I then attempted a restore from the full backup file to check whether it worked as expected. The attempted full restore successfully restored the Relational and TileCache data stores (the first two items to be restored). However, it failed with the below error while attempting to restore ArcGIS Server (third item to be restored). By the time it failed, it had not yet reached the point of restoring Portal for ArcGIS. Failed to restore the ArcGIS Server: Url: https://host.domain.com/server. {"code":500,"messages":["Import site failed with the following error. null"],"status":"error"} (*Please note that I've masked out the actual hostname and IP address with dummy values in all output reproduced here.) Here is the relevant part of the webgisdr.log file at DEBUG level: 2020-09-06 02:22:04 DEBUG [pool-1-thread-3] com.esri.arcgis.webgis.util.WebGISUtil - The response of the request https://host.domain.com:6443/arcgis/rest/info: {"owningSystemUrl":"https://host.domain.com/portal","fullVersion":"10.8.1","secureSoapUrl":null,"soapUrl":"https://host.domain.com:6443/arcgis/services","currentVersion":10.81,"authInfo":{"tokenServicesUrl":"https://host.domain.com/portal/sharing/rest/generateToken","isTokenBasedSecurity":true}} 2020-09-06 02:22:04 DEBUG [pool-1-thread-3] com.esri.arcgis.webgis.util.WebGISUtil - {"owningSystemUrl":"https://host.domain.com/portal","fullVersion":"10.8.1","secureSoapUrl":null,"soapUrl":"https://host.domain.com:6443/arcgis/services","currentVersion":10.81,"authInfo":{"tokenServicesUrl":"https://host.domain.com/portal/sharing/rest/generateToken","isTokenBasedSecurity":true}} 2020-09-06 02:22:04 DEBUG [pool-1-thread-3] com.esri.arcgis.webgis.util.WebGISUtil - The response of the request https://123.45.678.9:7443/arcgis/sharing/rest/generateToken: {"expires":1599351724715,"ssl":true,"token":"4JQ-Zt4bVvfDdrHDL2kBILSVVo9Z7-5_T9ecycctVt0om71RBAh-mZue-AQZLB3PuES6CW-ymNW_TwQ5Nh7CelyXoHOUYSpHLeZdM6w8RUzTM7zxkPDmnGj5FzXG3gvOFg0fUcYmd6LqrHRPav0LZDKMwRZx6Slb_CaGX26EGVk."} 2020-09-06 02:22:04 ERROR [pool-1-thread-3] com.esri.arcgis.webgis.component.service.impl.ServerDRService - Failed to restore the ArcGIS Server: Url: https://host.domain.com/server. 2020-09-06 02:22:04 ERROR [pool-1-thread-3] com.esri.arcgis.webgis.component.service.impl.ServerDRService - {"code":500,"messages":["Import site failed with the following error. null"],"status":"error"} 2020-09-06 02:22:04 DEBUG [main] com.esri.arcgis.webgis.service.impl.WebGISDRDispatcher - The handled task number: 0 2020-09-06 02:22:04 INFO [main] com.esri.arcgis.webgis.util.WebGISUtil - The restore of ArcGIS Server has taken 00hr:00min:00sec. 2020-09-06 02:22:04 ERROR [main] com.esri.arcgis.webgis.service.impl.WebGISDRDispatcher - Exception: Failed to restore the ArcGIS Server. 2020-09-06 02:22:04 DEBUG [main] com.esri.arcgis.webgis.service.impl.WebGISDRFrontController - Failed to restore the ArcGIS Server. com.esri.arcgis.webgis.WebGISException: Failed to restore the ArcGIS Server. at com.esri.arcgis.webgis.service.impl.WebGISDRDispatcher.dispatchWebGISDRRequest(WebGISDRDispatcher.java:331) at com.esri.arcgis.webgis.service.impl.WebGISDRFrontController.a(WebGISDRFrontController.java:247) at com.esri.arcgis.webgis.service.impl.WebGISDRFrontController.service(WebGISDRFrontController.java:145) at com.esri.arcgis.webgis.service.impl.WebGISDRManager.c(WebGISDRManager.java:187) at com.esri.arcgis.webgis.service.impl.WebGISDRManager.importWebGIS(WebGISDRManager.java:170) at com.esri.arcgis.webgis.client.WebGISDR.main(WebGISDR.java:103) Caused by: com.esri.arcgis.webgis.WebGISException: Failed to restore the ArcGIS Server. at com.esri.arcgis.webgis.service.impl.WebGISDRDispatcher.dispatchWebGISDRRequest(WebGISDRDispatcher.java:215) ... 5 common frames omitted 2020-09-06 02:22:04 DEBUG [main] com.esri.arcgis.webgis.service.impl.WebGISDRFrontController - Deleting the temp directory F:\TEMP\WebGISSite1599347879447. 2020-09-06 02:22:05 DEBUG [main] com.esri.arcgis.webgis.client.WebGISDR - Exiting the WebGIS DR utility. com.esri.arcgis.webgis.WebGISException: Failed to restore the ArcGIS Server. at com.esri.arcgis.webgis.service.impl.WebGISDRDispatcher.dispatchWebGISDRRequest(WebGISDRDispatcher.java:331) at com.esri.arcgis.webgis.service.impl.WebGISDRFrontController.a(WebGISDRFrontController.java:247) at com.esri.arcgis.webgis.service.impl.WebGISDRFrontController.service(WebGISDRFrontController.java:145) at com.esri.arcgis.webgis.service.impl.WebGISDRManager.c(WebGISDRManager.java:187) at com.esri.arcgis.webgis.service.impl.WebGISDRManager.importWebGIS(WebGISDRManager.java:170) at com.esri.arcgis.webgis.client.WebGISDR.main(WebGISDR.java:103) Caused by: com.esri.arcgis.webgis.WebGISException: Failed to restore the ArcGIS Server. at com.esri.arcgis.webgis.service.impl.WebGISDRDispatcher.dispatchWebGISDRRequest(WebGISDRDispatcher.java:215) ... 5 common frames omitted 2020-09-06 02:22:05 ERROR [main] com.esri.arcgis.webgis.client.WebGISDR - Failed to restore the ArcGIS Server. Regards, Stephen

‎07-03-2020

Thanks for the info! Would you know at what version of ArcGIS this bug was fixed? In any case, I'll endeavor to upgrade to the latest version.

‎06-28-2020

Clinton Dow‌ Was this bug resolved and at what ArcGIS version? It would be great to know. I just ran into it on ArcGIS 10.4.1 and lost a few hours trying to figure out what was happening.

‎05-19-2020

I ran into the same error while upgrading ArcGIS Enterprise from 10.7 to 10.8. Portal for ArcGIS and ArcGIS Server (and their web adaptors) upgraded without issue, but after installing ArcGIS Data Store 10.8, the Data Store Configuration wizard gave the error below: Attempt to configure data store failed. Caused by: Runtime error detected for one or more operations on the ArcGIS Data Store configuration store. Caused by: Failed to get file permission. I also tried stopping the ArcGIS Data Store service , renaming the content directory from C:\arcgisdatastore to C:\arcgisdatastore_old and restarting the service. After this, I was able to successfully configure ArcGIS Data Store with new Relational and Tile Cache data stores, and a new content directory C:\arcgisdatastore . The problem with doing this is that you can't restore the data in your old data stores, which kind of defeats the purpose of upgrading, if you have a lot of existing data (hosted feature layers or scene layers) that you need to continue using in your upgraded system. The solution that worked for me was to upgrade ArcGIS Data Store and retain the old content directory C:\arcgisdatastore . After installing ArcGIS Data Store 10.8, I closed the Data Store Configuration wizard without doing any configuration with it. I then used the restoredatastore utility to restore both the Relational and Tile Cache data stores from backups that I had created earlier. The restore followed the steps documented here.

‎05-19-2020

Thanks! Your instructions resolved the same error for me.

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My Ideas

Latest Contributions by StephenKaranja

Re: Portal for ArcGIS 10.7 issue: internal portal database does not appear to be running or accepting connections

Re: ArcGIS Web Adaptor 10.8.1 (IIS) error accessing Portal machine

Re: WebGISDR full restore fails for ArcGIS Server

ArcGIS Web Adaptor 10.8.1 (IIS) error accessing Portal machine

WebGISDR full restore fails for ArcGIS Server

Re: import arcpy tramples datetime import

Re: import arcpy tramples datetime import

Re: Permission error configuring arcgis data store 10.6.1

Re: Unable to Import CA Certificate into Data Store Tile Cache 10.6 (Azure)