Hello, I have created a survey form that is based on an existing feature layer file that has 8,000+ entries. Everything is working smoothly on my Android-based device, minus some slow load times (it is expected with such a large dataset), but otherwise working as I would have hoped. However, in the field we will be using iPads/iPhones which have been encountering errors in our prepping of the survey. Two of the iPads are iPad Mini 2s running iOS 12.5.3, one iPad (7th Generation), and an iPhone XR, both running the most updated iOS. In all cases, the app crashes when trying to get into the map view. However, with the iPad Mini 2s I was able to access the map, but the entries weren't fully downloaded to the inbox. With this, they never were able to fully load the data which results in an app crash and upon entering Survey123 post crash, the entries reset to 0 synced or around 500 total are loaded. As for the 7th Gen iPad and the iPhone XR, they were both able to load the full amount of data into the inbox, but were not able to access the map view. We will be trying to optimize the dataset by combining some of the data entries together, however, that will probably only reduce the size of the dataset to about 6,000 entries. I have already increased the cap to the number of entries that can be seen in the Inbox so I am thinking that its just so much data that the server is being overloaded a bit? If anyone has some insight about what could be done to try and troubleshoot these issues that would be such a wonderful bit of help. Thank you very much and I hope to hear from someone soon.
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Hello, My coworkers and I have been using Survey123 for a project since the summer. Over this period, we have utilized three surveys, two of which are closed and one that is currently active. We have been able to create survey entries in the office (browser) and in the field (mobile device), as well as, being able to edit records within the browser using the table and/or Edit tab. However, since Friday, October 16th, we have come across an issue where in the browser we are unable to access the Edit tab after trying to click the "Edit this Record" button. Although we are still able to edit the entries through the table, we need to utilize the Edit tab to upload photos to the survey records. What has occurred for us when trying to access the Edit tab is that on Google Chrome after clicking the button it begins to load, but then goes blank (see screenshot). We attempted to use the Edit tab with Firefox and instead of going blank, the "The survey does not exist or is not accessible" error message popped up (see screenshot). We have also tried to clear our cookies cache, as well as, accessing the survey in incognito mode but had no luck. This error also occurs when attempting to edit our other surveys connected to our Organization. We would really appreciate some assistance with this issue, thank you very much in advance! Evan
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