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Since upgrading ArcGIS Enterprise to 10.6.1 we are not able to sign in to Collector on iOS. We use a VPN to connect to our network and use Portal level authentication. It looks like Collector tries to log in through an in-app Safari browser and our organization doesn't allow access to any sites using Safari and VPN. This is really puzzling to me because 1) we can connect through ArcGIS Explorer, Collector Classic and Survey123 and 2) we can connect to Collector through ArcGIS Enterprise 10.5.1. Has anyone else experienced this issue? Does anyone have any ideas on how to fix this? Esri does not provide support for VPN configurations. Thanks
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04-05-2019
06:38 AM
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After configuring portal so use a forward proxy server and configuring portal to trust certificates from our CA, we can now save credentials.
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08-24-2018
05:37 AM
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I am trying to add an Esri basemap to our ArcGIS Enterprise and am not able to store credentials. There is no checkbox for storing credentials. I'm following the directions here https://doc.arcgis.com/en/collector/ios/create-maps/offline-map-prep.htm#ESRI_SECTION1_5ED9DA9CD8D14EEC8E6D34235AA62253 to take an Esri basemap offline. ArcGIS Enterprise 10.5.1. Thanks.
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06-14-2018
12:23 PM
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Hi Heather. I have a couple follow up questions. Do you know if this will be in a release this year, or next year? Also, is this an enhancement in ArcGIS Explorer or ArcGIS Pro? Thanks.
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06-11-2018
05:38 AM
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Thanks for the quick response! Looking forward to it in a future release.
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05-23-2018
10:49 AM
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I created an mmpk with ArcGIS Pro 2.1.2 and uploaded to ArcGIS Enterprise 10.5.1. When I use ArcGIS Explorer for iOS, the group layers are gone. All layers are visible but I would like to toggle group layers. Is this possible?
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05-23-2018
09:22 AM
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I'm experiencing the same problem, no option to store credentials for tiled basemaps. Did you ever get this resolved? Thanks.
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07-29-2016
11:57 AM
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