Latest Contributions by PatrickHammons1

We're able to reproduce this on our end and are looking into a fix. Thanks for your patience! ... View more

The last place to try is the item extent (which you appear to have already tried above) for the disc golf item in ArcGIS Online. We're still showing the zoomed in extent in the server response, so either it hasn't been updated or something isn't being passed to the Hub app. ... View more

I'm not able to consistently set/save the extent for sites so it looks like there are more extent bugs than I originally thought. We're working on some fixes and will test with your site, hopefully releasing next week. Thanks for your patience. ... View more

Are you sure you've saved and published your changes? The basemap doesn't appear to be updating regardless of extent. ... View more

Have you tried setting the basemap/extent for the Hub site itself? From your comment, it sounds like you updated the extent for your entire ArcGIS Online organization. ... View more

Hi folks (most recently Nathan Smith‌), Some clarification about how extents are determined in Hub. For web mercator data, we can grab the extent of the data from the service itself, which tends to be the expected behavior. Where unexpected behavior comes up is with non web mercator data and basemaps. In these cases, to avoid projecting on the fly, the Hub app uses the site's extent settings. We are currently working on an enhancement to better handle non web mercator content as well as an easier workflow for updating extent. In the future, you'll be able to manually set the extent for all of your items regardless of projection within the Hub itself, but for now the best recommendation I have is to update the site's extent to something that makes sense for all of your content. Thank you for your patience as we work through this. Patrick ... View more

Thanks for the screenshots. It looks like the site settings are taking precedent here, which is a bug. The intended logic (which we need to better document) is to default to the layer extent (e.g. the extent of the actual data as published). The only override should be the item settings (e.g. in AGOL, your second screenshot). If for some reason there isn't a layer extent OR and item extent then we would look to the site or the org extents. We'll work to fix this within the week. In addition to updating our documentation about this, we are working on UI updates to make this a bit more clear. In the future you'll be able to explicitly set the extent for how you want individual pieces of content to show up on the map in the Hub. For now, our intent is for item settings to be the place for you to explicitly set the extent. ... View more

Hi Nathan, This is a confusing issue as there are a few different extents at play here. We're working on a bug related to this, but can you confirm which extent you expect to see? Are you setting the extents in the item settings (e.g. in ArcGIS Online) or to the layers themselves (e.g. in the feature service)? Thanks, Patrick ... View more