Latest Contributions by ManuelBallesteros

‎10-23-2020

Hi Margaret – Esri allows you to use the same file you used in Production for a Staging environment of Portal. You do not need to purchase extra users. If you needed any assistance doing this, you can reach out to our Technical Support staff. Manny Ballesteros | Customer Service Team Lead Esri | 380 New York St | Redlands, CA 92373 | USA T 909 793 2853 x 2240 | mballesteros@esri.com<mailto:mballesteros@esri.com> | esri.com<http://esri.com/> THE SCIENCE OF WHERE ®

‎06-05-2020

HI Bill – I jumped in to look at this case yesterday and think we may have solved the issue. The issue was you having multiple registration numbers for the same product and timeout date. For concurrent use you need to have 1 number with all the registrations per timeout date. We provided the two numbers late yesterday to Support and I have provided them below as well. Hopefully this solves your registration issue.

‎12-19-2019

Hi Alex – If you are an Admin on the My Esri site for your customer #, you can click on My Organizations then Users. Here you will see Invite Users. You will then add their email address and select the permissions you would like them to have. For a user not connected to My Esri, when they log in they will see a Request Permissions link. If they fill this out, the Admin will be notified and they can go into My Esri and approve or deny the request in the Manage Request section of the Users tab. Manny Ballesteros | Customer Service Team Lead Esri | 380 New York St | Redlands, CA 92373 | USA T 909 793 2853 x 2240 | mballesteros@esri.com<mailto:mballesteros@esri.com> | esri.com<http://esri.com/> THE SCIENCE OF WHERE ®

‎11-22-2019

Good Moring – ArcGIS Pro is licensed through ArcGIS Online. In the ArcGIS Online subscription that was provided with your Personal Use, you can assign yourself the Pro license in the Licenses tab. Once you have assigned yourself the license, you will then be able to log into Pro with that username. Manny Ballesteros | Customer Service Team Lead Esri | 380 New York St | Redlands, CA 92373 | USA T 909 793 2853 x 2240 | mballesteros@esri.com<mailto:mballesteros@esri.com> | esri.com<http://esri.com/> THE SCIENCE OF WHERE ®

‎05-17-2019

Hi Matt – Single Use Desktop licenses are allowed to be installed on your desktop and laptop as long as you are the user of both machines. This allows you to take the program into the field on your laptop. Manny Ballesteros | Customer Service Team Lead Esri | 380 New York St | Redlands, CA 92373 | USA T 909 793 2853 x 2240 | mballesteros@esri.com<mailto:mballesteros@esri.com> | esri.com<http://esri.com/> THE SCIENCE OF WHERE ®

‎04-16-2019

‎04-16-2019

‎04-03-2019

Hi Greg – I worked with our team and you should now have access to the 10.3 version. Can you please check? Manny Ballesteros | Customer Service Team Lead Esri | 380 New York St | Redlands, CA 92373 | USA T 909 793 2853 x 2240 | mballesteros@esri.com<mailto:mballesteros@esri.com> | esri.com<http://esri.com/> THE SCIENCE OF WHERE ®

‎04-03-2019

Hi Greg – if you are eligible, it would be on the My Esri site. There is a drop down showing 10.4.1 most likely and you can select 10.3 from the drop down menu. Manny Ballesteros | Customer Service Team Lead Esri | 380 New York St | Redlands, CA 92373 | USA T 909 793 2853 x 2240 | mballesteros@esri.com<mailto:mballesteros@esri.com> | esri.com<http://esri.com/> THE SCIENCE OF WHERE ®

‎02-22-2019

Good Morning – Can you provide the two eval numbers? Also, did you received these numbers from a book you purchased or how did you receive the numbers? Manny Ballesteros | Customer Service Team Lead Esri | 380 New York St | Redlands, CA 92373 | USA T 909 793 2853 x 2240 | mballesteros@esri.com<mailto:mballesteros@esri.com> | esri.com<http://esri.com/> THE SCIENCE OF WHERE ®

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Date Last Visited	‎11-11-2020 02:24 AM

My Ideas

Latest Contributions by ManuelBallesteros

Re: Portal Named Users - Multiple Environments

Re: Where to submit MyEsri issues?

Re: Add Public Account to MyEsri Organization for Training Access?

Re: ArcGisPro

Re: Can I download 10.7 on my laptop as well as desktop, I have a single use licence

Re: Why don't I have 10.7 Downloads?

Re: Why don't I have 10.7 Downloads?

Re: Download earlier versions of ArcGIS Desktop

Re: Download earlier versions of ArcGIS Desktop

Re: I hav received two different EVA numbers for installation. Each time I have tried to use them I receive this message: "Authorization denied because request would have exceeded...