Latest Contributions by OwenGeo

@SaraJL - No worries, and sorry about the back and forth. I understand it is not always clear where to post things, but the main things is that it's good you are getting the conversation started somewhere! Once we dig into an issue, it sometimes becomes clear that a different audience is needed to hear and implement the suggestion, and I think that's the case here. This is essentially an idea to improve the core ArcGIS sign in experience that ArcGIS Online and other apps use to help new users understand they are part of an org and prevent signing in or creating new accounts. ----- One other note is that you should be sure to tell people to check the "Remember this URL" box when signing in. This is how you can store the context of your organization on your computer. (This isn't a complete solution since it doesn't apply across different computers and still falls under user education, but it is something you can try to do now if you're not already.) So if a user who has done this navigates directly to another ArcGIS app, like StoryMaps, when they sign in they'll be prompted to click their org name (in my case the org name is "Story") to get their org-specific login options. After clicking that button, you'll see only the sign-in options your org has enabled. You can see below in my org we have a SAML/Okta login option and no social logins available. ... View more

> Why not redesign the system to match user expectations and be more intuitive? Other than users with public-only accounts, aren't users tied to an organization? Perhaps the user experience could treat organization-centric access as the primary mode of operation?  This is an interesting idea! However, to get any traction, I would recommend posting it to the ArcGIS Online ideas board since it is the platform's sign-in experience that would need to be changed. Any changes implemented there could then be picked up by individual apps. > Perhaps single-purpose sites, like storymaps.arcgis.com could also be eliminated... More discussion on the idea of consolidating ArcGIS app sites is on this thread... Consolidate Story Maps into ArcGIS Online - Esri Community ... View more

@PeterKnoop @SaraJL Thank you for these thoughtful comments. I certainly understand and acknowledge the situation you describe. Our intent is never to create more work or confusion because of our internal organization or development team practices, and we appreciate you raising some of the workflow difficulties you've encountered! The solution prescribed here (consolidating into ArcGIS Online the StoryMaps site -- and potentially other similarly architected ArcGIS app sites like Hub, Experience Builder, Insights, Survey123, Urban, Business/Community Analyst, GeoPlanner, and more), however, is an enormous amount of effort (even for just one of those teams) and would eliminate many tangible benefits in terms of performance, frequent/flexible releases, improved SEO, and many other features. So while I'm not sure that suggestion is the best place to start, we're very interested in thinking about how we can address some of the usability issues that you've identified. From my team's perspective, we'd like to understand more about specific pain points using StoryMaps (like the multiple BACK arrows, creating StoryMaps from the ArcGIS Content page, etc.) so we can look into addressing them. From a larger perspective, true consolidation is a complex issue that involves many parts of ArcGIS. It may be helpful to discuss it, as well as specific workflow issues, at our annual education group meeting at UC with some members of the core ArcGIS Online team and possibly other app teams. WDYT? ... View more

Hi @SaraJL -- I understand the confusion you describe; however, I'm not sure what can be done about this beyond trying to educate your users. The issue you describe is not an issue with the StoryMaps site, it's the expected behavior for any entry point into ArcGIS. If you do a web search for ArcGIS Online, arcgis.com, Survey123, Experience Builder, or any number of other ArcGIS apps; go to one of those pages; and click Sign In you'll get the standard ArcGIS Online login experience. This is because when anyone initially comes to ArcGIS or any of its apps, the site doesn't know what organization they are in. If the site doesn't know what org they are in, they can't be presented with customized login options. The admin setting you are referring to only affects your organization's specific login page. That means someone would have to go to https://[myorgname].maps.arcgis.com to see those customized options. If someone comes to the ArcGIS Online login page from anywhere else they'll necessarily see the generic login options. If there is another workflow or ArcGIS app where you see these customized options working as you expect, please let me know so we can look into it!   ... View more

@BJones1 - There is not currently a way to disable/hide the standard themes, but you can use the feature called Approved themes to promote specific themes to organization members. For more information, see Managing approved StoryMap themes for your organization (esri.com) P.S. I moved this comment to a new thread since it was a different idea than the one on the thread where it was originally posted. ... View more

@BrittanyBurson -- This bug was originally reported on 10.9.1 and was fixed in 11.1. The bug number for reference, is BUG-000147870. ... View more

All - Although we are not able to reproduce the issues being reported by others today, we have taken some additional actions that may help resolve the issue. ... View more

@AvaPatterson - I'm sorry you are seeing an issue on your end. I clicked your link and the story loaded immediately for me (see screenshot, below). We are not seeing any general or system-wise issue, so the issue may be on your end with your computer or your network. Could you please try clearing your browser cache or using a different browser or computer?   ... View more

@Y_Chau - It is unlikely there is any connection between the basemap issue you are seeing in ArcGIS Pro and the issue described in this thread. Those resources are hosted on completely different systems. On the StoryMaps side, we saw a slight increase in error rates across some of our infrastructure this morning, but the situation was resolved within a few minutes. If you are experiencing a persistent issue with one or more of your stories not loading, please contact Esri Technical Support. ... View more

Looks like this is a duplicate of ArcGIS StoryMaps- Ability to Group or Move StoryMa... - Esri Community ... View more

@Smith_Mike - Sorry you are having a bit of trouble getting things to work as expected. I pasted the exact HTML you included above into a feature service and used that to create a map tour and it seemed to look as expected. See screenshot, below. Can you provide more detail about the exact steps you are creating your tour? Have you checked out Abby's article about using Arcade in map tours? Using ArcGIS Arcade to your story's advantage - Esri Community   ... View more

@leahmaps - We have already addressed that bug with quotes in our development environment, and the fix will be deployed in our next update on Feb 28. ... View more

@EDevereaux - I'm very sorry you're having this issue. You can submit a request for Esri Technical Support via this website: https://support.esri.com/ Someone there will be able to help you recover your lost story. ... View more

Hi @RylandLu -- You may have more success asking this question over on the Insights board because I suspect the unexpected behavior you're seeing is on the Insights side rather than the StoryMap side. It sounds like this might be the behavior you'd see if you embed that content in any other page, regardless of whether it's a StoryMap. I'm not sure if you're question is answered here, but there are some best practices for embedding Insights content in StoryMaps in these articles that might help: Share your Insights analysis using ArcGIS StoryMaps (esri.com) Communicating your Insights: A practical guide (esri.com) Insights iframe guide (arcgis.com) ... View more

We see the bug in the Esri Support system and are taking a look. ... View more