Latest Contributions by TeresaDolan

Hi Bill, Sorry that you are having this issue. I see that you are editing an existing user. Sometimes there are issues with the backend systems that prevent updates from occurring; when this happens, My Esri sends the user an invitation instead. While it's true this user's existing connection does not reflect it has been updated, you can see that he has been sent an invitation. Once he accepts the token that was sent to him, his permissions on his existing connection will update. The reason it is failing is that the backend system has 2 contact records for this user, and My Esri doesn't know which to update. We try to "fail gracefully" and handle this for you, which is why an invitation was sent instead of updating the record. But I agree the end-user experience is a bit confusing. I see that you are at an organization that has Premium Support. Please contact your TAM (Technical Account Manager) - he can merge the records for you. Hope this helps, Teresa ... View more

Hi Gulnihal, Sorry that you encountered this issue. Thanks for letting us know about it.  We investigated, and we were not able to determine a reason you were having this issue However, we checked this morning, and it appears that the issue has been resolved. Can you try again, please, and let us know how it goes? Thanks, Teresa ... View more

Sorry, no, there isn't a way to convert a social account. You would have to create a new Esri Account. To get some help with this, I suggest you sign in to My Esri and fill out the Ask a Question form (available from a sub tab on the Dashboard, or below the side navigation on most pages). This will route your question to someone on our Accounts team who might be able to help you merge accounts. ... View more

Another way to contact Customer Service is to fill out the Ask a Question form found on My Esri. You can find it from a sub tab on the Dashboard, but you should also see the Ask a Question button below the side navigation on most pages. The advantage to using the form on My Esri is that we send Customer Service your contact information behind the scenes, since you have to be signed in to use My Esri - you don't have to supply all that information in the form. And if you are at a US organization, the form will create a case in our ticketing system, which you can track and view on My Esri. ... View more

Hi Ashley, I can confirm that c.70 emails have been sent by My Esri to various users at your organization since last Wednesday. Almost all of them are invitation emails (some are for other actions). For those who have not received them, have them check their spam folders, or have your email administrator at your organization confirm why they were not received. Best regards, Teresa ... View more