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Unavailable during My Esri system maintenance Generating new license files (.prvc or .json). Existing license files can still be used, and software activation is not affected. Converting ArcGIS Pro Named User licenses. Generating portal for ArcGIS Licenses. Managing license file configurations. Submitting or managing license file requests Requesting software media. Managing store payment Information. Editing organization Information. Reviewing purchase orders. Renewing maintenance quotes. Partner and Distributor ordering tools.
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01-11-2021
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Hello, the same is happening to me exactly, I would like to know if I will be able to use the license I have purchased (student) or due to the fact I don´t have an organization or administrator, this won´t be possible. Thank you
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01-08-2021
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All, We will be moving forward with a minor release of My Esri this Thursday October 22nd, at 5pm (PST). Please see the below enhancements that will be included. Thanks, Josh 5.22 Release Items Licensing When licensing portal under an Annual Developer Subscription, user type values can now be modified and new extensions are available (Parcel Fabric and Utility Network) Downloads Download terms and conditions click through prompt has been added to the request media workflow.
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10-20-2020
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All, We will be moving forward with a new release of My Esri this Wednesday October 7th, at 5pm (PST). Please see the below enhancements and fixes that will be included. Thanks, Josh 5.21 Release Items Support The authorized caller confirmation email has been updated to include better instruction as well as the users call-in ID. An issue was reported where technical support cases were being submitted under a different organization than the one the user had selected. The cause was narrowed down to where an authorized caller had two windows or tabs opened in the same browsers with different organizations selected. A fix has been added during the request case process where the system will recognize if the customer numbers differ and prompt an option to continue or abandon the form. Training The Training page in My Esri has a new look. We've added an Overview page, which is intended to help all users, but particularly those new to Esri when locating training resources on Esri's Training website. Reports A bug was found for reports that had multiple columns that required scrolling horizontally. When scrolling to the right and trying to filter from the column heading, it immediately scrolled back to the left. This issue has been resolved.
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10-06-2020
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Since the last release, it is not more possible to access to the additional information and the MD5 values at the downloads
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09-19-2020
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All, We will be moving forward with a new version of My Esri tonight, Wednesday August 26th, at 5pm (PST). Please see the below enhancements and fixes that will be included. Thanks, Josh 5.19 Release Items Licensing A new ArcGIS Enterprise Named Users page has been added for users to see allocated and available Portal (10.7 and higher) named user license counts. Updated the 'Explain' and 'Information' links in the License Esri Products workflow for ArcGIS Enterprise > Portal for ArcGIS to reflect current version content. Reports An issue has been resolved on the authorization activity report where the data filter was one day off. Manage Authorized Callers Tags that are assigned to the User list are now also visible on the Manage Authorized Callers page. Ask a Question The Ask a Question form has been updated to include further guidance for users on the when this service channel should be used versus technical support channels. Support An issue has been resolved where attachments were not being added to cases within the customer relationship management system for analysts to view.
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08-26-2020
11:35 AM
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Hi Agnes, Thank you for your questions. Esri Netherland's did reach out to me with your feedback and I was in the process of responding back to them with the below. Please take a look and if you have any further questions, let's coordinate conversations through Esri Netherland's. Josh My Esri Product Owner After activating a provisioning file the license file number (FileID) does not appear in the authorizations activity report. File ID is a column on the authorization activity report, if an authorization count is tied to a license file, it will show the File ID number. When issueing several similar prv-files to a user, it is hard to find out which file has been activated and which has not. In the Licens File report, you can see which License Files (.prv) have been issued by the File Status column. If it is marked as processed, it has been activated. Other status types include, cancelled (authorizations in the file are returned), new (license file was created but no authorizations have been activated), or uninstalled (for ESLF ,removed from the machine and returned). Why does the format (number of columns, columnnames) and even the content (existing values) of the MyESRI reports change so often, that it is impossible to generate a report that can be compared to one of say three months ago?. Through constructive user feedback on reporting, updates were made to decrease confusion with the data and to ensure better accuracy. We are in the process of discovery for adding a series of dashboards via Power BI in My Esri that will take the data and help with more trend analysis. What is the meaning of the attribute COUNT in the authorizations activity report? It shows the number of products on one concurrent use license, but it doesnot subtract those numbers when licenses are returned. So adding up these numbers gives you the total of what? Authorization Activity does show line item by line item the total count of authorizations where activity has occcurred. Example: a license file is created and during the process the user adds 4 counts of desktop advanced. Those counts are part of one authorization number. When the license file is used, in the authorizations activity report, it will show those counts as activated in the Activity column. Other data types in that activity column include, deauthorized (uninstalled off the machine by use of the software authorization wizard), or returned via My Esri (when a user is unable to deauthorize and the authorization is stuck on the machine). Using this column to know overall activity can be accomplished by taking all line items with a status of activated, adding the counts for them, and then subtracting counts where deauthorization or returned on My Esri are shown for Activity. Things to consider There is a processing time (approximately 45 minutes) for the counts to be added back to the Total Quantity in My Esri. If you are experiencing longer times than that, please send in examples and we can check the back end integration to ensure data is flowing efficiently. If the organization has reached its maximum amount of deauthorizations and are issued an extra activation, the extra activation is not added to the total quantity in My Esri. For some Enterprise Agreements with uncapped quantity rules for deauthorizations, this would not be applicable. Moving forward, the workflow has been updated to provide the user with a temporary license if they have reached there return limits and if justified, increase the returns versus issuing an extra activation. This way the counts in My Esri are honored. Any activities with licenses? It would be very helpful to know the total number of active licenses, so excluding the returned ones. Filtering the authorization activity report by the Activity column on Active will provide this. To verify they are active, UMNID columns will give you the machine ID’s to verify. After deauthorizing licenses the returned products should come back in the pool of available products. This takes sometimes several hours, to more than a full day. In situations where we deactivate licenses in order to activate them again on new hardware, the user has no licenses for this period of time. If we want to avoid this we must have enough licenses left in the pool to issue an extra one. It would be very useful if returns are processed real-time, or at least get an indication how long it is going to take. We are in the process of updating our integration solution to better support real-time for this workflow. We also found that third-party extensions like DataInteroperability do not always return as 'available' at all, after a deautorization (or cancellation of ESLF). Considered the unknown moment that this should happen, it is very time consuming to check if it happens or not. And if not, we lose a license. This should not be the case. Please send Esri Netherland's some examples so we may troubleshoot.
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08-11-2020
08:42 AM
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5.18 Release Items Licensing To improve the usability and accuracy of the Authorization Activity report in My Esri, data line items marked as 'Reinstalled' have been removed. These records did not add value when calculating the overall authorization activity counts. For helping with better organization of the License Configurations list, License File tags are now visible. Reports An issue has been resolve that was impacting reports where using a date filter caused the table header to disappear. An issue has been resolved on the Authorizations Report where the list of products was not populating the filter's dropdown menu. Profile For users who add a Credit Card Payment Method on their profile for store purchases, an update has been made to allow them to delete their default Credit Card from their account.
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08-04-2020
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All, With the My Esri self-service application continuing to add functionality to suit the needs of users, it has been recognized through your feedback that navigating can be at times difficult. To aid in this, we have added a new localized help center experience that contains a series of guided assistance that focuses on onboarding new users as well as key workflows in My Esri. When you first log in, you will be greeted with the option to do a quick overview of My Esri and will notice the new help tab on your browser. Through the introductory tour, you will click through the dashboard, new help center, profile, and organization areas of My Esri. Once completed, you will be congratulated for taking the tour and the help center will update and indicate that you participated in the introductory onboarding. After the tour, you will see sections in the help that contain available guidance workflows in primary areas of My Esri (Licensing, User Management, Downloads, Common Questions). Understanding that each user in My Esri may have different responsibilities, the help center only shows workflows based on your level of permission. Future updates of the help center will have additional guidance workflows such as Developer Subscriptions, and Support. In closing, the My Esri team’s overall mission is always towards developing a seamless self-service experience for users. Knowing that our evolving software and expanding capabilities can have an impact on this goal, the expectation is that adding this new guidance tool will help make it easier for you to use My Esri to its fullest potential. Please continue to let us know your feedback through the My Esri Survey and the My Esri Geonet space. Thanks, Josh Beaton My Esri Product Owner
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07-22-2020
06:25 PM
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That was a good way to what I was looking for George. Many thanks...
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07-23-2020
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All, We will be moving forward with a release of My Esri this Wednesday June 17th, at 5pm (PST). Please see the below enhancements and fixes that will be included. Thanks, Josh 5.15 Release Items General My Esri reports have been improved where: The full width of the browser window is utilized. Columns can now be reordered by dragging them to new positions The header row is frozen The first column is frozen, and you can freeze additional columns by dragging them to the left of the frozen column Improvements have been made to ensure a user who is entering My Esri for the first time or from a URL link (developer subscriptions, purchase emails) does not get stuck on the profile page when updating their language setting. After the language setting has been chosen, the update will then go to the correct destination in My Esri. Licensing To help with keeping track of ArcGIS Server authorization activity, a quantity in the history can be marked as 'Decommissioned'. This will be reflected in the authorizations activity report for better to ensure accuracy when auditing authorization counts. Links on the output Portal license file email have been updated to reflect current installation information Support For authorized callers, you can now use up to 30,000 characters (including HTML characters) to describe your Technical Support issue when you Request a Case.
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06-15-2020
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Hi David - Sorry that you are getting so many messages from GeoNet. Did you check your Preferences? After you sign in to GeoNet, you can click your little avatar to find Preferences in the menu: From there, you control the frequency of notifications. Updating these will help you limit the number of notifications you get. Hope this helps, Teresa
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07-08-2020
10:44 AM
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Thank you very much ... We hope to reduce the cost of licensing for the ESRI programs
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05-13-2020
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All, We will be moving forward with a release of My Esri this Wednesday April 15th, at 5pm (PST). Please see the below enhancements and fixes that will be included. Thanks, Josh 5.12 My Esri Release Items Support For premium entitled organizations that have a block premium support calls , the request case option will now default to standard instead of premium. Licensing The Recover Lost Licenses tool has been updated to give users a better description when a license isn't eligible for return. Fixed an issue where when a user selects the 'Ungroup licenses by authorization number' option in the License Esri Products workflow and it does not return a list of entitled products. A limitation has been set for the number of authorizations that can be entered in the Convert ArcGIS Pro Named User Licenses workflow to ensure successful implementation. Additional explanatory text has been added to the License Esri Products workflow for the Portal for ArcGIS licenses at 10.7 and greater. Explanatory text has been added next to the 'Cloud Instance ID' field in the License Esri Products workflow.
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04-13-2020
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5 | a month ago | |
4 | 01-10-2024 06:49 AM | |
4 | 01-02-2024 12:53 PM | |
5 | 10-19-2023 11:20 AM | |
3 | 08-22-2023 01:46 PM |