Latest Contributions by JoshBeaton

With the goal of making it easier for users to find what they are looking for, we have followed the new model for Cases, Bugs, and Enhancements with providing actionable features and details within the same pages. This is accomplished through expanding/collapsing display, and modal driven action selections. Support Overview Technical Support Case Details Bugs and Enhancement Details   ... View more

License Management License Files Related to Portal for ArcGIS and ArcGIS Pro License Files Related to Business Analyst and Streetmap Premium Like the ‘License Files related to ArcGIS Server and Desktop” feature implemented in a previous release, these section shows all of the Portal for ArcGIS and Pro, Business Analyst, and Streetmap Premium  license files that have been issued to users. License Information License Summary The License Summary page includes a summary of all licenses currently held by your organization, including quantity, product descriptions, term start and end dates (where applicable), and the most recent eligible version of the license. Licensing Tools Recover Lost License This highly utilized tool in My Esri serves the ability to recover a license that is no longer accessible due to system loss, failure, or destruction. In the classic version of My Esri, this tool is a 5-step process. Utilizing the updated My Esri design framework, a user can go through the process much quicker and can see all the pertinent information on one page. The above illustration shows how a user can now expand the machine results on the same page and view eligible products to recover. Once selected, a modal appears allowing the user to review the summary, acknowledge the terms and conditions, and proceed with processing the license return. Manage Developer Subscriptions Lastly, the Manage Developer Subscription feature is designated for license administrators to issue out developer codes to their staff. ... View more

All, the My Esri downloads page is currently unavaiable due to a timeout issue. The team is currently troubleshooting and I will keep this thread updated when the problem is resolved. Apologies for the inconvenience. Josh ... View more

License Esri Products This area is important for License Administrators as it allows them to license products to their organization. In the classic version, the user interface is vertical and when selecting the products to license, there is not distinct grouping which has caused user confusion. In the new version, you can see from the image that the selection process starts with Esri product icons that are selectable followed by horizontal steps that take the user through the workflow of generating a license file. Like other areas of the new My Esri experience, the license Esri products workflow takes advantage of in-line editing, the step wizard functionality, and user interface space. All of this creates a more seamless experience while reducing clicks and scrolling.   ... View more

License Management This area is important for License Administrators as it shows all of the license files that have been issued to users. Through using the new grid and icon best practices, we have been able to provide a user experience that is currently three different pages into one seamless workflow.  Be sure to look for the License Files related to Portal for ArcGIS and Pro section in upcoming versions of the My Esri beta site. License Information & Tools Within license information, the same consistency has been added where multiple pages have been reduced to one interactive interface with in-line editing and icon action buttons.   License Tools ... View more

Downloads As one of the most visited areas on My Esri, this experience has been updated to align with what is shown on the esri.com product pages where there are selectable images for Esri’s core products. Additionally, in our efforts to decrease then number of clicks, core product downloads have been added to the Download dropdown on the mega menu. Organization Overview   Like previously released features, the Organization Overview experience utilizes a streamlined user interface through the use of inline editing and a consolidated step wizard format.     ... View more

New Look and Feel   Profile & Settings   Training Records   User Conference Registrations     ... View more

5.35 Release Items Developers The layout of the Developers tab has been updated with new supporting text and username information that was used to register their Developer Subscription Code. It also highlights that this username is to be used when renewing their developer subscription. Licensing A Subscription Activity tab has been added to the Manage Developer Subscriptions section to show a history of when an ADS code has been linked or unlinked. A new ArcGIS Pro Licenses and Extensions page has been added to the Licensing tab. The issue where sorting on the License Summary page was bringing users to the Dashboard has been resolved. The issue where an error was happening when a user tried to convert an ArcGIS Pro Named User license to Desktop at version 10.9 has been resolved. The issue where version 10.9 wasn't showing on the ArcGIS Enterprise User Types page has been resolved.         ... View more

5.34 Release Items   General When users upload attachments (Ask a Question, Request Case, etc.) on My Esri, an issue has been resolved where selecting more than six files to upload at the same time wouldn't upload all attachments.   Manage Users For the Permissions Log export, a column has been added to show the "Separated User" information for when an administrator disconnects a user and selects "Separated from Organization" .   Developer Subscriptions Supporting text has been added to the Enter Developer Subscription Code page that gives details on what account to use if they are renewing their developer subscription. The 'Unlink' button on the Manage Developer Subscriptions page has been renamed to 'Unlink Developer Subscription Code'. An issue has been resolved where ISO files were not working for Developers that were not linked to an organization.   Esri Store Purchases For users who have purchased through the Esri store , a link is provided in the order fulfilment confirmation email to access the fulfilment page on My Esri.  An update has been made where that link is now available on the home page in My Esri so users do not have to go back to their email. To understand what orders have been purchased through the Esri Store, a filter has been added to the View Orders page.   License File Requests An email notification to the License Administrator has been added when a license file request is submitted to their organization.   ... View more

My Esri Support Case Requests Generating new license files (.prvc or .json). Previously downloaded license files can still be used. Converting ArcGIS Pro Named User licenses. Generating portal for ArcGIS Licenses. Managing license file configurations. Submitting or managing license file requests Partner ordering tools will work however have a 4-hour delay to receive activation codes. Contact Us functionality for connected domestic and global customer service users. Adding attachments. Support Site Technical Support and Case Creation (will maintain callback option for Premium Support) Esri Blogs & Newsroom. Event registration & marketing forms. Esri press and education evaluations. ... View more

5.31 Release Items General A link has been added to the Dashboard's "Looking for Something?" section, to point users to the article that explains how to resolve the issue where they are trying to sign into ArcGIS Pro with a public account. Downloads The Downloads page has been updated with a new 'Current Versions' landing page. It highlights the current versions of Esri's Core products as well as all other products the customer is entitled to. The 'All Versions' tab is the original landing page and contains all later versions of Esri products. Licensing An issue has been resolved where the Edit License File workflow was showing the 10.7 to 10.7.1 update option for all minor license versions. Support For Technical Support case requests, under certain conditions, the Block of Calls was not being honored. Authorized Callers could submit cases beyond the assigned limit. This has been fixed.   ... View more