Events App does not show personal meetings

[mrjanto]

I can add a personal event to my schedule if I go online with a browser to my schedule.  When I open the Esri Events app, none of my personal events show up on my calendar.  It only shows my scheduled and favorited sessions.  

I tried to send feedback elsewhere, but none of the options seem to work.

• The Events App documentation tells me that if I have questions that I should go to the About This App screen and "Send Feeback" - https://www.esri.com/en-us/about/events/index/events-app#accordion-1-5.  There is no About This App screen that I can find in the app.
• I scrolled down to "Send a message" on the web page.  It asks me for all of my personal information, but it does not have a place for me to write a message.

[JesseCloutier]

Hi @mrjanto, I'm one of the Community Managers here in Esri Community. I've reached out to team members directly involved with User Conference and the Events App about this and will respond once I have more information.  

[JesseCloutier · Accepted solution]

Thanks for your patience while waiting on my follow-up, @mrjanto. Per our team: "Attendees can add 'Personal Time' to their schedules via the web interface. It does feed through the app, but not instantaneously. We recommend closing and re-opening the app to see the newly logged personal time on the My Schedule page." 

When it comes to the "About This App" button, it is available in the app though may have been challenging to find. We've updated the Events App FAQ with some more specific guidance on where to find that: "Within the app, you can provide feedback by navigating to My Event > About this app > and selecting Send App Feedback. This generates an email with important information our teams can use to help identify and address any potential issues."

We have also taken action on the email form at the bottom of the Event page as going directly through the app is the best way for our team to collect and process related feedback.

Thanks for pointing these items out so that we could address them and we hope you have a wonderful time at User Conference!

[mrjanto]

Thanks @JesseCloutier for the solution.  I've opened and closed the app several times before, but it wasn't updating my calendar until I tried it again today.  Also, I do see the About This App button now on the Esri User Conference screen of the app.  I didn't stop to look for it there before, because everything appeared to be specific to the conference.  It might help to have an app screen that is separate from the event screen.

[JesseCloutier]

I'm glad to hear that it's working for your now and appreciate the feedback on what could have made the 'About This App' section more intuitive to find. We're always looking for input on what could make our users' experience even better!

[mrjanto]

The app was very helpful this week, but it does drop personal meetings.  I had to restart it several times this week when I wanted to see the personal meetings on my calendar.

[JesseCloutier]

Thanks for following up about your experience, @mrjanto. I'm happy to know the app was overall useful while you were at User Conference, but the required restarts is a good heads-up for our team and I'm going to share your feedback with the right people here.