Some FAQs I had about the Citizen Problem Reporter Solution

[KateKeeley]

I have spent some time this month trying to understand how the Citizen Problem Reporter solution works There are a lot of basic questions I had that I couldn't find answers to on the Get Started page or elsewhere on the world wide web. 

I thought I'd share some of the answers I've figured out with the automated deployment of the Citizen Problem Reporter Solution and see if anyone else has other questions/solutions!

Question	Answer
Why do I only see "Configured group is invalid or no items have been shared with this group yet." on my Reporter application?	This has to do with the fact that the configured group does not contain at least one map with at least one editable layer that is accessible to the current user. If the group does contain an editable map with an editable layer, then check the sharing. It may be that you haven't updated the sharing of the group or if you have, perhaps you are not Signing In with the proper account -- Sign in with ArcGIS if it isn't shared publicly. I kept trying to sign-in as Guest longer than I care to admit.
Why can't I see the image tab on a selected report in the Citizen Problem Manager?	This tab is only visible when the selected report contains at least one image attachment, or images and charts defined as part of the popup configuration.‎
Why can't the user attach photos to reports?	Attachments aren't enabled. When you do this process automatically, the layers are automatically uploaded to AGO. The attachment section of the form where photos and other supporting files can be added to the report is only available when attachments are enabled on the layer.‎ This can be easily done by going to the feature layer in AGO and clicking "Enable Attachments".
How do I add fields in the form of the Reporter?	Open ArcGIS Pro. Go to the Share tab and click on the ArcGIS Solutions button. The Task Pane will open. Click Configure an ArcGIS Solution. The first step is Adding Fields (note: you can skip this step). For Input Table, navigate to My Content and click the published feature layer that you want to add the field to. You have the option to select the Report Layer or the Comment Table for the this. Which form are you editing? What the person reporting sees (Report Layer) or what the person commenting on the report sees (Comment Table)? Give it a Field Name, define the Field Type, and Field Alias. Check if you want it to be required. The Field Domains field is for if you already have domains created. If you want to create domains, that is in the next step. Click Run. Once the Run finishes, you may continue adding fields, or move on to the Next Step. Here you can Modify Domains. If you want a field to be a drop down menu, configure some Field Domains! If you don't want it to be drop down (and, instead, just a field) Skip this part. Now navigate to the map on AGO the feature layer is on (for example the Snow/Ice feature layer will be on the Snow/Ice Problems Web Map) Click on the three dots next to the layer of the form you want to edit and click on Configure Pop-up (for example, if you  want to edit the form that commenters see, do this for the Snow/Ice Complaint Comments Table Then ensure that the Display and Edit check boxes are checked for the fields you want to display and edit. Here you can also change its alias, change the order of it, and format it.
How do I delete fields in the form of the Reporter?	Open ArcGIS Pro. Add the Report Layer or Comment Table that the field is located in to the map and open its attribute table. Right click the field you want to remove. Click delete.
How do I turn off fields in the form of the Reporter?	If you don't want to display a field, but you aren't ready to delete it, go to the AGO web map that the layer is on. Go to Configure Pop-Up and then click Configure Attributes and just uncheck the Display.
Why can't the user edit the fields in the form?	First, when you are creating the field in the Configuration Task via ArcGIS Solutions, it's vital that you give the field a Field Length. The other issue may be that editing isn't enabled on the layer or in the pop-up. When you are in the AGO web map, Configure Pop-Up and then click Configure Attributes  and ensure that the Editing box is checked in addition to the Display check box.
How can manipulate how every report/comment looks?	As far as I can't tell, you can't change the look of the form itself. However, once the report/comment is posted, you can change how this looks. This again happens in the AGO Web Map layer pop-up. When you go to Configure Pop-Up you have a few options. Under Pop-up Contents --> Display dropdown, change it to A custom attribute display --> then CONFIGURE. Here, you can add your own text and pull information from the report/comment fields (by clicking the + box; see image below).  Scroll to the bottom where it says Pop-up Media. Here you can add a standard image/chart to all of the posted reports/comments.
How do I change colors and text in the Reporter? IMPORTANT NOTE: it is highly recommended that when these changes are made to Reporter maps/layers/applications, they are also made to the respective maps/layers/applications in the Manager for consistency and clarity purposes.	# In Pic Above Description Website to go to Thing to change 1 Application Logo Configure the Reporter Web App Theme tab --> Application logo --> Paste link here 2 Application Title Configure the Reporter Web App General tab --> Application title Theme tab --> Header text color 3 Header Color Configure the Reporter Web App Theme tab --> Header background color 4 Basemap Configure the specific AGO Web Map for the issue category (in this case you are configuring the Animal Control Problems map; it's the first map that pops on the Reporter). You can also add any layers you want and they'll show up. 5 Symbology Configure the AGO Web Map for the issue category --> You can have one symbol for all the reports in the issue category, or have a different one for each type of problem (change this in the Style window Choose an attribute to show; either show location only or choose an attribute such as Type of Problem) --> Click options to define the symbol you want to use. Note: it doesn't appear that the heatmap option works. 6 Issue Category Image Configure the Item Details of the issue category Web Map Edit the Thumbnail of the map 7 Issue Category Name Configure the Item Details of the issue category Web Map Edit the title of the map 8 Issue Category Description Configure the Item Details of the issue category Web Map Edit the Summary and Description of the map 9 Issue Category Pane Color Configure the Reporter Web App Theme tab --> Body Background Color # In Pic Above Description Website to go to Thing to change 1 Issue Category title Configure the specific AGO Web Map for the issue category Rename the feature layer in it 2 Report Title Configure the specific AGO Web Map for the issue category Configure the pop-up title for the layer. You can make the title be based on static text or dynamic text based on the report # In Pic Above Description Website to go to Thing to change 1 Response after a citizen reports a report Configure the Reporter Web App Form tab --> Submission Message --> write your message in the box 2 Form fields Configure the specific feature layers & AGO web maps See FAQ questions and answers: How do I add fields in the form of the Reporter? How do I delete fields in the form of the Reporter? How do I turn off fields in the form of the Reporter? 3 Report It Button Configure the Reporter Web App Theme tab --> Button text color and button background color

Do you have other solutions or questions? I'd love to hear them!

[ChrisFox]

Hi Bill,

The solution leverages a capability not currently available in Enterprise (hosted feature layer join views). When this capability is added to Enterprise we will be able to support the solution in that version of Enterprise.

[BillLotz]

Thanks Chris, I'm trying it out in AGOL, hopefully Enterprise will catch up soon!

[deleted-user-irmG2ZN6-YhS]

Is there a way to make the existing fields that were provided required?

[AriLukas]

Hi Rachel,

The city I work for has just started implementing this solution in our community. They wanted email and phone number to be required. The easiest work around I found was to create new fields,{email} {Phone_Number}), BEFORE I created any new views and set them to Not Allow null values. This made them required. Just be warned people can simply but in a few characters if they wanted to get around the requirement without putting any real info in those fields but so far we haven't had too many issues.

[Kara_Shindle]

If you have arcade / html code in the pop-up for a custom display, will it honor that in the application form?  I.e., If someone selects "municipality" from a dropdown, can I have the following fields changed based on their selection (for example, the question about being the homeowner disappears if a municipality is submitting the form.) 

I have some of that for the manager map so that when a report status is changed to "Completed," a new field appears on the pop-up calculating how long it took to resolve the report for QC target purposes.

[RickeyFight]

Kara Shindle‌ 

When I make my next version of citizen problem reporter I am going to be using Experience builder. 

I need to have custom forms where when a certain answer makes other questions appear. The only way I know of doing this is with Survey123. 

There is a way to use Survey123 in Experience builder

Survey widget—ArcGIS Experience Builder | Documentation 

Survey123 

Form expressions—Survey123 for ArcGIS | Documentation 

[cmerwin]

Kate,

Thank you, this post was very helpful. Do you by chance know if it is possible to change the basemap in the reporter application? I was able to add a web map as a basemap to my "Basemap Gallery" but is there a way to only give one option instead of the gallery? Also, when doing so, I attempted to load a city boundary layer to show where the city limits are with the basemap (webmap) but only the Hybrid Reference Layer and World Imagery layer show. 

Any thoughts or advice would be greatly appreciated! 🙂 

[AaronMenza]

Looks like this is a pretty old post, but giving my question a shot any how.

Any idea how I can keep the attachments turned on for citizens to submit pictures, but then remove them from the pop up so that the public can't see the pictures?