Manager could not connect to the GIS Server. Please check that the server is online..

2923
1
Jump to solution
01-09-2012 02:11 AM
MichaelBlom
New Contributor III
Hello,

I'm getting this error when trying to access server manager on a remote box:

"Manager could not connect to the GIS Server. Please check that the server is online and functioning properly. Some Manager operations will not be available until the next time you log in to Manager when the GIS server is available."

I can solve this problem by getting our infrastructure guy to give me admin privileges on the box, so the server IS online, and IS functioning properly,  and I am in the agsadmin group.

What permissions am I missing?

Many thanks for any suggestions.

Mike
Tags (2)
1 Solution

Accepted Solutions
MichaelBlom
New Contributor III
Okay, I managed to solve this one, but I haven't seen anyone else mentioning this solution anywhere: hopefully my solution can help someone else.

I should mention that I have a multi-machine deployment, windows server 2008 R2, IIS 7.

My IIS event log was spitting out some DCOM garble, as a few other people had mentioned in their posts:

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{379376DB-AEA6-40D1-9491-9345E61EF6BE}
and APPID
{E0C11371-7FDD-4633-9529-A8C4E4BD01ED}
to the user IIS APPPOOL\ArcGISApplicationsAppPool SID (S-1-5-82-1428824514-3347186755-1149792753-598056336-1244538121) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.

...anyhow, I looked at the Advanced Properties of the ArcGISApplicationsAppPool in IIS, and changed the account it was running under to be my SOC account.  This solved it.

So, E0C11371-7FDD-4633-9529-A8C4E4BD01ED relates to the SOM and in fact the only thing not working was ArcGIS Server Manager the identity of the app pool which Manager runs under was being denied somewhere, probably the arcgisserver\cache or output folders...

The annoying this is that really, I just did everything standard straight out the box.... if the Post install isn't granting the ArcGISApplicationsAppPool's identity the necessary permissions, then how will Manager ever work (think this is IIS 7 specific granted).

Anyhow, enough rambling, back to work.... how do I mark my own posts as answered??? - oh, I see, the new stack overflow arrows.

View solution in original post

1 Reply
MichaelBlom
New Contributor III
Okay, I managed to solve this one, but I haven't seen anyone else mentioning this solution anywhere: hopefully my solution can help someone else.

I should mention that I have a multi-machine deployment, windows server 2008 R2, IIS 7.

My IIS event log was spitting out some DCOM garble, as a few other people had mentioned in their posts:

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{379376DB-AEA6-40D1-9491-9345E61EF6BE}
and APPID
{E0C11371-7FDD-4633-9529-A8C4E4BD01ED}
to the user IIS APPPOOL\ArcGISApplicationsAppPool SID (S-1-5-82-1428824514-3347186755-1149792753-598056336-1244538121) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.

...anyhow, I looked at the Advanced Properties of the ArcGISApplicationsAppPool in IIS, and changed the account it was running under to be my SOC account.  This solved it.

So, E0C11371-7FDD-4633-9529-A8C4E4BD01ED relates to the SOM and in fact the only thing not working was ArcGIS Server Manager the identity of the app pool which Manager runs under was being denied somewhere, probably the arcgisserver\cache or output folders...

The annoying this is that really, I just did everything standard straight out the box.... if the Post install isn't granting the ArcGISApplicationsAppPool's identity the necessary permissions, then how will Manager ever work (think this is IIS 7 specific granted).

Anyhow, enough rambling, back to work.... how do I mark my own posts as answered??? - oh, I see, the new stack overflow arrows.