Feature not Appearing in License Manager

[IanHickey]

Hello,

In my license manager, I should be seeing a listing for the Spatial Analyst Desktop, however it is not appearing there.  When i go to the MyESRI portal and look at my licensing, it does appear in the listing along with my other licenses.

I've stopped and restarted the license manager and re-read the licenses but it still does not appear.  All the maintenance is up todate, so not sure why it would not be showing up in the license manager given all the other licenses are appear properly.

Any help appreciated.

[IanHickey]

Thank you for taking the time to look.  I've got a support ticket open, but haven't heard anything in a few days.

[PanGIS]

Ian,

if it is available on my Esri you have to authorize it first, and then you will see it on your License Manager.

[IanHickey]

There must be a piece of this i am missing then.  Since all my other licenses are there, is there a specific process i need to go through to get this authorized ?  If so can you provide details.  

[PanGIS · Accepted solution]

License manager installation and startup—License Manager Guide | ArcGIS Desktop ----> start from point 4 of the first paragraph.

[IanHickey]

And that should allow me to try and re-add the one that is missing correct ?  It won't remove any of the existing licenses ?  I just want to be sure, as you can tell i'm still sort of new at this.  

[PanGIS]

Hi Ian,

Authorize only the extension you need. You will add the one to the existing ones.

you can type the number or create a provisioning file. Read the document I posted above.

[PanGIS]

One way to authorize (I think this is the most simple):

In order to create a provisioning file got to licensing the License Esri product select versions and tick Extension only. then go ahead, select the extension in the list,  fill in the info and generate the file, download it and then double click on it. follow the instruction in the window that opens and click next till the end.

[IanHickey]

Thank you all for the tips and assistance.  The re-authorization worked, but first I had to get ESRI support to reset the license on their side.  Then i followed the steps you suggested and everything is working perfectly.

[RobertBorchert]

Well it is good knowledge for the rest of us to have now. Next time I see an issue like this I will be able to better make suggestions.