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09-21-2020 05:50 AM
DanielDaniel
New Contributor
200/5000
Dears, good morning,

I cannot start the software, when I log in the following message appears:

Your account could not be used to authorize ArcGis Pro because it is an ArcGis Public Account.
Attached my order details
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TeresaDolan
Esri Contributor

Hi Daniel,

There are several blog topics here that address your issue, 

This one may be of the most help:

https://community.esri.com/community/my-esri/blog/2019/03/04/tips-tricks-arcgis-pro-and-public-accou... 

Start there, and if that doesn't help, try a search on GeoNet to find others.

Teresa

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JoshBeaton
Esri Regular Contributor

Hi Daniel,

Additionally, please see the below response that I provided to a user experiencing the same issue. Hope this helps.

Josh

https://community.esri.com/thread/258379-your-account-could-not-be-used-to-authorize-arcgis-pro-beca... 

View solution in original post

2 Replies
TeresaDolan
Esri Contributor

Hi Daniel,

There are several blog topics here that address your issue, 

This one may be of the most help:

https://community.esri.com/community/my-esri/blog/2019/03/04/tips-tricks-arcgis-pro-and-public-accou... 

Start there, and if that doesn't help, try a search on GeoNet to find others.

Teresa

View solution in original post

JoshBeaton
Esri Regular Contributor

Hi Daniel,

Additionally, please see the below response that I provided to a user experiencing the same issue. Hope this helps.

Josh

https://community.esri.com/thread/258379-your-account-could-not-be-used-to-authorize-arcgis-pro-beca... 

View solution in original post