Add ppkx Files for Tech Support Upload

628
3
08-19-2019 08:29 AM
Status: Open
JoeBorgione
MVP Emeritus

Currently these file formats can be attached to a 'note' when communicating with a technical support analyst working on a case:  

*.png, *.jpeg, *.jpg, *.gif, *.pdf, *.doc, *.docx, *.rtf, *.txt, *.gpk, *.zip

ArcGIS Pro project package (*.ppkx) should be included in this list....

3 Comments
George_Thompson

My Esri

KoryKramer

What about:

.mpk and .mpkx

.lpk and .lpkx

.tpk and .tpkx

.vtpk

.slpk

.gpk and .gpkx

.dlpk

.mmpk

.mspk

.gcpk

?

https://pro.arcgis.com/en/pro-app/help/sharing/overview/introduction-to-sharing-packages.htm

The sizes of these might become limiting to manage.  But I'm adding other package formats here more as a reminder that just because ArcGIS Pro works with Projects, it isn't always necessary to package the entire project to troubleshoot an issue.  If the issue seems to be with a specific layer, why not sent a .lpkx instead of the whole project.  And then work your way up to a .mpkx if the issue appears to be with a specific map, etc.

JoeBorgione

Earlier today I was asked by the analyst for a project package; that way she gets all the same data I'm looking at.  I got to her, but had to zip it in order to upload.