arcgis not connected

[JackDong]

I cannot add basemap and the global shows ArcGIS not connected. I cannot solve it according to https://community.esri.com/groups/technical-support/blog/2013/04/01/having-issues-adding-arcgis-onli...

[DanPatterson_Retired]

can you login to your esri account?

The link doesn't work, it is appearing as text only.

[GeoJosh]

Hey Jack,

It sounds like you're not connected to an active Portal/ArcGIS Online organization. Try launching ArcGIS Administrator on your machine and check the Portal connections.

Use ArcGIS Desktop with your portal—Portal for ArcGIS (10.5.x) | Documentation for ArcGIS Enterprise

-Josh