Mosaic Dataset drawing error

[MikeNelson4]

Started gettting ArcMap drawing errors with Mosaic Datasets after we upgraded to 10.6.1 (from 10.4.1).

Usually happens when user clicks Previous Extent 3-4 times in quick succession and is at a level that is displaying overview. Does not happen when user is zoomed in far enough they are viewing original image.

I have Overviews built, Pyramids not built, Statistics are calculated. Is there something else I need to set or run?

[JohnRitzman1]

We've gone ahead and submitted our support ticket and we'll let everyone here know what the outcome is one way or another.

[jkarmon]

Thanks! Looking forward to hearing an answer.  We're experiencing the same issue after a 10.6.1 upgrade.  

[KoryKramer]

Thanks, John.  For others following this, the bug is [BUG-000120362: Drawing error when panning and zooming a mosaic dataset in ArcMap 10.6.1.]  If you are also experiencing this, please call technical support to get attached to the bug.  I'll add a note referencing this thread, but currently there is only 1 account associated with this issue.  We'll see what we can do to raise its priority.

Cheers

[KatjaKrivoruchko1]

Hi Kory,

We are experiencing the same issue while testing 10.6.1. Just submitted a case (02505385). Is there a workaround? Does the issue occur at 10.7.1, etc.?

Thanks!

Katja

[MaureenDougherty]

Have there been any updates on this?  We are experiencing this issue as well.  

[AnnVanSlembrouck]

We are experiencing the same issue, have there been any updates to this?

[KoryKramer]

Ann - the issue is now showing on support.esri.com

https://support.esri.com/en/bugs/nimbus/QlVHLTAwMDEyMDM2Mg==

You could subscribe to that for updates:

[MichaelVolz]

Is this bug encountered when using an RMD created in any version of ArcMap and then used in ArcMap 10.6.1 or does the bug occur only if you created the RMD in ArcMap 10.6.1?

[AnnVanSlembrouck]

I created my RMD years ago and I encounter the problem described in the BUG description.

[AnnVanSlembrouck]

Thanks John!