JPEG 2000 format is not visible on SOME extents at SOME scales in ArcMap

[MarkMindlin]

We have an issue with one of rasters of *.jp2 format

It is not visible on some extents at some scales.

How to reproduce:

- In ArcMap 10.3.1(10.5.1), add the raster file

- Zoom to some extent

- At zoom of level 17-20, pan around until the raster disappears

The extent does not appear in ArcMap and does not appear on image cache for a map service.

Please help.

[DanPatterson_Retired]

What is the source location of the image? an image service? If so see

http://desktop.arcgis.com/en/arcmap/latest/map/web-maps-and-services/about-adding-an-image-service-l...

The only other information deals with managing caches

http://desktop.arcgis.com/en/arcmap/latest/map/working-with-arcmap/managing-your-local-display-cache...

especially if no other raster format exhibits this behaviour. (jp2 uses different compression http://desktop.arcgis.com/en/arcmap/latest/tools/environments/compression.htm)

See if a tiff export of the same file behaves the same

[MarkMindlin]

Dan,

Thank you for your response. The source location is a file system. 

We cannot change the workflow.

I do not understand what is wrong with the jpeg 2000 file. Could we recalculate pyramids ?

[DanPatterson_Retired]

I would always give it a try first.  Hope that works instead

[MarkMindlin]

Sorry, please explain what you recommend to try. The size of the JPEG 2000 file is >80 Gb.