Imagery Blocked Out at Different Zoom Levels

[HeatherHerrmann2]

Hello. I have some georeferenced floor plan sheets that I am uplifting and today, I started having something odd happen. It's happening on my Ortho Imagery also.

In the first image below, zoomed at 1:2000, you can see the full extent of the floor plan.



However, as shown in the below image, when I zoom in the image disappears and leaves odd black boxes.  



I have never seen this happen before and am having trouble finding information online also.  

Any ideas?  Thank you so much in advance.

[RobertScheitlin__GISP]

Heather,

  Is there any errors in your browser web console?

[HeatherHerrmann2]

I'm sorry but I'm not sure what you mean.  I'm using ArcGis 10.3.1 for Desktop if that helps?

[RobertScheitlin__GISP]

Heather,

  Sorry I did not realize you were talking about desktop. I will have to bow out of this thread then.

[TimothyHales]

What is the bit depth and file format of the image? Are there pyramids built?