Image Server metadata has gone blank

1311
1
10-06-2010 08:08 AM
MattAyer
New Contributor III
We are using Image Server 9.3 sp1.  It has been up and running for over a year and we have had no problems until recently.  When the user clicks to add an Image Service in ArcMap, they see the list of potential services to add but all of the information describing the service is blank (ie. geographic_region;pixel_source;pixel_unit).  Any idea how I can get this back?  It still exists under service properties when an admin user goes to edit the image service.

Thanks,

Matt
0 Kudos
1 Reply
PeterBecker
Esri Regular Contributor
For clarification this is Image Server 9.3
This could be related to some RPC ports being closed or a DMZ changing IPs.
When doing a direct connect to the Server Manager, the server returns the IPs, and Names of the service provider machine(s) that have the required services. It is possible that a DMZ may change the IP address. If this is the case the documentation defines how define an external IP for each service provider.
Also check \Documents and Settings\All Users\Application Data\ESRI\Image Server\Logs
the log files may provide some other information.
0 Kudos