Managing Enterprisewide Access to Esri E-Learning

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04-20-2017 08:51 AM
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Suzanne-Boden
Esri Regular Contributor
10 17 24.8K

Updated March 20, 2024

The use of ArcGIS maps and apps has expanded well beyond traditional GIS roles. Business analysts, data scientists, researchers, operations managers, and many other non-GIS professionals find value in using ArcGIS to streamline field data collection, conduct advanced spatial analytics, create compelling visualizations, and share information that leaders, policy makers, and the public can easily understand and act on.

Any organization that wants to get results with technology has to prepare its workforce to confidently apply the technology. As of August 14, 2016, all Esri customers with current maintenance receive unlimited access to e-Learning on Esri Academy. Organization-wide access to e-Learning enables the entire workforce to build skills and gain confidence with ArcGIS tools at any time, from anywhere.

The e-Learning benefit is not tied to product licensing or user type status—all employees, interns, contractors, faculty, and students at customer organizations are eligible to take e-Learning. It is up to the organization to decide whom to enable and how to enable access. We realize that enabling e-Learning access at an enterprise scale requires planning.

Below are considerations for managers and others who will be supporting e-Learning access at their organization. 

1. Whom do you want to enable for e-Learning access?

This is the most important question to consider. To get the full value of your maintenance benefit, your organization may want to provide e-Learning access to employees outside the core ArcGIS user group. Perhaps you'd like to support professional development paths for individuals in other departments. Perhaps you've received requests from these individuals to use ArcGIS tools. E-Learning is a great tool to ignite enthusiasm and build practical skills related to mapping and analytics. 

  • Step 1 in crafting your plan: Determine the approximate number of users you want to enable and the organizational roles that will participate.

2. Where do you want to manage e-Learning access? 

Location, location, location—everything always comes down to where. There are two places where you can manage e-Learning access:

ArcGIS Online — Members of an ArcGIS Online organization can access all e-Learning as soon as Esri access is enabled for them in ArcGIS Online. These individuals will need to sign in to Esri Academy with their ArcGIS Online organizational account. If they're logged into the ArcGIS Online organization when they visit Esri Academy, their access to e-Learning is seamless (no additional sign-in is required).

  • Benefits:
    • It's easy. ArcGIS Online administrators routinely enable Esri access so that members can access this community and other Esri websites.
    • Members can use the same username and password they already use for ArcGIS Online. 
  • Disadvantages:
    • Only organization members will be enabled for e-Learning access.
    • Members who have taken Esri training previously may want to use their existing ArcGIS public account so that all of their learning activity is associated with a single account.
    • When members are removed from the ArcGIS Online organization, their e-Learning access terminates and they will need to contact GIStraining@esri.com to have their training history transferred to an ArcGIS public account. 
    • If the ArcGIS Online administrator disables Esri access before removing members from the organization, their training history may be difficult to recover. 
      • Tip for Administrators: Do not disable Esri access before removing members from your ArcGIS Online organization.

What about ArcGIS Enterprise?

  • While members of an ArcGIS Online organization can seamlessly access e-Learning while logged into their organizational account, we are not able to validate ArcGIS Enterprise organizational logins. Members of an ArcGIS Enterprise organization will need to be connected in My Esri to access e-Learning on Esri Academy.

My Esri — Anyone who is not a member of an ArcGIS Online organization must be connected to your customer organization in My Esri. Once connected in My Esri, e-Learning access is automatically enabled.

  • Benefits.
    • Individuals who are already connected to your My Esri organization have e-Learning access enabled by default. No additional setup is required.
    • My Esri administrators can invite many people at once to connect (up to 1,000 at a time).
    • Individuals can use their existing ArcGIS public account for e-Learning. If they don't have a public account, it's easy and fast to create one at https://accounts.esri.com.
    • Administrators can limit e-Learning access to a specific time range if desired.
  • Disadvantage:
    • If you have many e-Learners, your My Esri organization will also have many connected users. Administrators may not like seeing a long list of connected users.
      • Tip: From Manage Users, you can filter your user list to view only those with e-Learning permission. Use the column heading filters to view the user list based on other criteria.
  • Step 2 in crafting your plan: Decide where you want to manage access—ArcGIS Online, My Esri, or perhaps both. After this decision is made, consider implementation details.

3. How will you enable e-Learning?

ArcGIS Online: An administrator simply needs to enable Esri access for each member and notify members to use their ArcGIS Online organizational account for e-Learning on Esri Academy. It's important to explicitly tell members to use their organizational account because many people have multiple ArcGIS accounts. If members of your ArcGIS Online organization sign in with a public account, they will not be able to access e-Learning that requires maintenance.

My Esri: Connect new users to your My Esri organization by using the Invite Users option on the Home > Users menu. You can type or copy/paste email addresses into the tool or upload a file (XLSX or CSV). The file should contain only one column of email addresses and no header row. XLS files are not supported.

Do you have a large number of users (hundreds or thousands) who need e-Learning access?

  • Designate one or more individuals to be My Esri Training administrators by granting them the "Assign training permissions" permission, which allows them to invite and manage users. Tip: If Training administrators will need to view e-Learning activity reports, they will need both the "Assign training permissions" and "View training information" permissions.
  • You can also use tags to categorize connected users (by department, role, location, academic course, etc.). Using tags, it's easy to filter the Manage Users table view and perform administrative tasks from there.

Do you want a specific account used for e-Learning?

Individuals that receive a My Esri invitation can connect with any Esri-enabled ArcGIS account. If you want a specific account used for e-Learning, add a custom message to the invitation with instructions.

4. How will you manage e-Learning access over time?

Many organizations have internal approval processes that regulate how employees and contractors request and take training. If yours does, integrate Esri e-Learning access into the existing processes.

  • Decide whether an administrator should proactively enable all approved users (by enabling Esri access in ArcGIS Online or connecting them to your My Esri organization).
  • As individuals are hired or end their association with your organization, make sure that adding and removing them from the My Esri or ArcGIS Online organization is part of your existing new employee/departing employee administrative processes.

After you've decided whom will be enabled for e-Learning access, where you will manage the access, and how you will manage access over time, you have a great start to a good plan to get the most value from your organization's maintenance benefit. All you need to do is execute.

17 Comments
TroyBum72
Occasional Contributor

Why is access to the ESRI store granted by default?  What exactly does this entitle a user to do with respect to our organization?  They can't commit to any purchases on behalf of the organization, can they?  Is this necessary for e-Learning to be activated?

Suzanne-Boden
Esri Regular Contributor

Hi Troy, in My Esri, organization administrators have the ability to assign "e-Learning access" permission to a user without enabling any other permissions. Through ArcGIS Online, there is currently no way to enable only specific "Esri access" options (such as e-Learning). The Esri Store question would be a good one to post in the My Esri community.

TroyBum72
Occasional Contributor

thank you for the suggestion.  I think I am also really wanting to know just what the store is.  I am an admin and am adding several e-Learning users just being sure I know what this default access provides.

Suzanne-Boden
Esri Regular Contributor

The Esri Store is our online site to purchase ArcGIS products. Individuals can purchase products for themselves by creating a new customer number, but to purchase products for your organization, the person would have to know your Esri customer number and other information. There are likely processes in place to refer the person to an authorized administrator. Customer Service can answer questions about whom is allowed to place orders.

JimBowen
New Contributor

Hi,

Is there a way to remove entries from the training records (course roster)? We can delete users from the organization, but their legacy records are retained in the training logs.

Thanks,

Jim

Suzanne-Boden
Esri Regular Contributor

Hi Jim, it's not possible to delete the training activity (records) that occurred when the users were connected to your My Esri organization. From the Reports tab, admins can download training activity reports with disconnected users filtered out, but the records themselves are retained.

JulieMikolajczyk3
New Contributor III

If we are using Portal, can we also use these user accounts to access elearning? For some reason, it doesn't look like this is currently possible.

Suzanne-Boden
Esri Regular Contributor

Hi Julie, we can't check a user's maintenance status when logins are managed on an organization's secure server/behind a firewall. Portal users need to use an Esri account for e-Learning access. 

JulieMikolajczyk3
New Contributor III

Thank you for the quick reply. 

LuisMartinez3
New Contributor II

Maybe I am overlooking something but as an administrator, I would like to manage what training employees take since they are consuming credits and taking classes not associated with their job duties. I already created a credit budget but is the Request Permissions form what I would use to manage this? 

Suzanne-Boden
Esri Regular Contributor

Hi Luis, there is no way to control which training options members of an organization with unlimited e-Learning take. Currently, you can approve access to all e-Learning or deny it. If you're concerned with credit usage, then controlling the credit allocation is the recommended action.

YorladyVela2
New Contributor III

Hello, I have a question.. How  can  I transfer the user’s training history to a Public Account, Before my Organization user is deleted?

Suzanne-Boden
Esri Regular Contributor

Hi Yorlady, please contact Esri Customer Service for assistance with this: email service@esri.com.

YorladyVela2
New Contributor III

Thak you so much!!!

PatrickMcKinney99
Occasional Contributor

Thanks for this article. It seems to indicate that if you're not using ArcGIS Online, you use My Esri.  And if you're using My Esri, your users need free, public ArcGIS Accounts.  

However, I am getting a conflicting message from my Esri accout rep.  They are stating "May you please provide the usernames of the individuals that are currently connected to your Enterprise Portal that you’d like to have access to our Training page on My Esri? I may need to manually connect them in the backend if you are not seeing the option to enable/disable Esri Access for them."

What is the truth?  We want to provide access to Esri Training Academy for users in ArcGIS Enterprise, who do not have ArcGIS Online accounts.  Can I get an official, non-conflicting answer from Esri?

Suzanne-Boden
Esri Regular Contributor

Hi Patrick, "Esri access" is different from "Esri e-learning access" so that may be where the confusion lies. "Esri access" is required to access Training, Esri Community, My Esri, and add comments to ArcGIS blog posts. ArcGIS Online administrators manage Esri access for their organizational members.

For ArcGIS Enterprise, your understanding is correct: to provide ArcGIS Enterprise users with e-Learning access at Esri Academy, they will need to have an ArcGIS public account and you will need to invite them to connect to your My Esri organization if they're not already connected (as stated in the post above, you can use the email tool at My Esri > My Organizations > Users > Invite Users). Users will be connected when they click the link in the email and sign in with their ArcGIS public account, and e-Learning access at Esri Academy will be enabled by default.

If you've already invited users and they're not showing up in your My Esri organization, they may not have clicked the link in your email invitation (which contains a token) or the token may have expired because they didn't respond in time. You can send another invitation to those users. I hope this helps.

DANIELNKAI
New Contributor

Feel super awesome to learn arcgis pro 

About the Author
Suzanne is a Maryland native who enjoys writing about Esri technology and other topics. She is the Training Marketing Manager with Esri Training Services in Redlands, California.