Esri Technical Support Blog - Page 2

Anonymous User · ‎08-19-2015

Coming to Esri (and to California) for the first time four months ago as a very hopeful intern, I was excited at the prospect of completing a project that would have a meaningful impact on those who use ArcGIS for Desktop products. Esri did not disappoint, as I dove headfirst into my project from day one, learning the ins and outs of the ArcGIS for Desktop licensing model. There was one main goal: how to merge the vast amount of Esri resources related to licensing ArcGIS for Desktop into a central location and create a guide for finding information. Wiki.GIS.com became my tool to create this document.

I got very lucky at Esri, as my team and mentors often threw me a lifeline when I needed it—this helped me make sense of information and keep my focus on the end goal: helping users. The end result was better than I could have imagined: a field guide to Esri software licensing that was comprehensive in the amount and types of resources offered.The Field Guide to Esri Licensing on Wiki.GIS.com is the culmination of an idea to aid users in their quest to understand and implement licensing. The guide provides information for all different kinds of users: new users, experienced users, those who have a specific problem or who need to find answers on-the-fly, as well as those seeking general knowledge. In truth, the guide was easy to write once I had the information. Since I was new to licensing, it was understandable how people may have trouble with certain problems, terminology, or concepts.

Licensing terms were just as important to define; what good would it be having a guide to licensing if users could not understand the meaning of important definitions contained within? Thus, the Glossary of Esri Software Licensing Terms was born. The glossary provides a wide range of licensing terms, the majority of which are linked to the Field Guide to Esri Licensing. Users may click certain words in the field guide to quickly look up a definition from the glossary—this provides a transparent window into the technical world of licensing.

The field guide features resources for ArcGIS Desktop (versions 8.0 - 10), ArcGIS for Desktop (versions 10.1 - 10.3.1), as well as ArcGIS Pro. Many resources are conveniently hosted in tables, as well. The tables provide the name of the resource referenced, the topics of the resource, and a link to the source. Topics include but are not limited to authorization, the ArcGIS Administrator, the ArcGIS Licensing Manager, provisioning, evaluation (student) licensing, and more. There is a body of text associated with each table that briefly defines certain licensing concepts; however, the guide is meant to be more of a web map for users who may be at a crossroads in their licensing quest and need to figure out where to go.

The field guide also features a plethora of Esri technical articles organized in tables to act as a troubleshooting reference point for licensing ArcGIS for Desktop. The tables are labeled by topic to ensure users can easily navigate the document and find an article that meets their needs. These tables provide key pieces of article information: a clickable article ID number that links to the respective article, the specific range of applicable versions, article type (How To, Bug, Error, etc.), as well as the title or topic. These tables quickly guide users to the most relevant technical articles, decreasing time spent finding the best solution.

After completing the Field Guide to Esri Licensing and the Glossary of Esri Software Licensing Terms, I realized how easy it could have been for someone to get lost in the technical aspects of licensing. For the ArcGIS community, this guide will make the process of finding licensing information much more navigable while also highlighting the strength of online content—I came to value the quality of Esri’s online resources during my time as an intern with Support Services.

Carissa S. - Online Support Resources

GregoryLehner · ‎04-01-2015

The ArcGIS 10.3 release includes the new Space Time Pattern Mining toolbox for analyzing data distributions and patterns in the context of both space and time in ArcMap and ArcGIS Pro. Unfortunately, the initial release contains a substantial logic flaw in the Create Space Time Cube tool which makes the results from the Emerging Hot Spot Analysis tool unreliable.

We have corrected this problem in ArcMap 10.3.1 and ArcGIS Pro 1.1, and we are providing the patches below for your immediate use. Regrettably, you must rerun all of your previous analyses using the provided fix. Internally we have enhanced our validation strategies to ensure this is not a recurring error.

Lauren B. - Spatial Statistics Team

JuliaGuard · ‎12-19-2014

ArcGIS Pro is the latest addition to the Esri Desktop suite of software. It offers a brand new way to do GIS, and with that, a brand new way to license and distribute the software. Check out these six great tips to get started, and you'll be a pro in no time!1. You need an active ArcGIS Online Organizational Account.*

Your software purchase that is current on maintenance includes what we call an “Entitlement account” to use ArcGIS Online. In other words, an Entitlement account is a fancy term for the licensing structure that includes: one named user, and 100 annual credits per Desktop license purchased. This account comes at no additional cost and provides access for your organization to use ArcGIS Online, Esri Maps for Office, and ArcGIS Pro.

An activation e-mail was sent to the primary maintenance contact for each account. The e-mail included instructions and a hyperlink for activating and configuring the ArcGIS Online Organization. The person who activates the account is automatically set as the organization administrator and will have the necessary permissions to invite other users to the organization and then provision those users' ArcGIS Pro licenses.

Esri also provides a free version of ArcGIS Online called a public account. This type of account does not support licensing ArcGIS Pro. An Account Troubleshooting guide has been created to provide more information.If your organization does not have an ArcGIS Online Organizational account or you would like to upgrade your public account, please contact Esri Customer Service.* It is also possible to setup ArcGIS Pro to get a license through Portal for ArcGIS. 2. You can download the software from My Esri.

My Esri is a new customer solution that integrates your ArcGIS Online, Support, and Customer Care accounts into a single site. In order to install ArcGIS Pro, sign in to your My Esri account as the Primary Maintenance Contact.

If your account is current on maintenance, the Primary Maintenance Contact should have permission to view an Organizational dashboard. The dashboard includes the option to filter by products and then by downloads in order to download the software.If you do not see the option to download software in My Esri, please contact the primary maintenance contact for your account or Esri Customer Service.3. Provisioning the licenses in ArcGIS Online is flexible based your needs.

With an ArcGIS Online Organizational account and administrator permissions, you should see the following option when you sign in to your account:

Click “Manage Licenses” to get started provisioning your ArcGIS Pro Licenses. The licenses are assigned to named users in your organization. You can provision each user individually, or select multiple users to batch provision the licenses. After making your selection, click the “Configure” button to grant the license levels and extensions.

Good news: the ArcGIS Pro licenses and extensions can be reassigned at any time! As an administrator you can update or revoke the use of license in real time. It may help to think of ArcGIS Online as a cloud-based licensing manager driven by the named users in your organization.If your organization does not have a “Manage Licenses” option, please contact Esri Customer Service.4. ArcGIS Pro Licenses can be “checked out” for offline use.

If you need to work with ArcGIS Pro in a disconnected mode, you can check out a license. You can check out a license on only one machine at a time, so you won't be able to sign in or use ArcGIS Pro on any other machine while your license is offline. To use ArcGIS Pro on other machines, you need to check in the license on the original machine where you took the license offline.How to check out a license: Open a project > Click the “Project” tab > Licensing > check the box for: Authorize ArcGIS Pro to work offline.How to check in a license: Uncheck the box for “Authorize ArcGIS Pro to work offline”. If you find this box is greyed out, it is because you are no longer signed into ArcGIS Online. To resolve this, Open a project > Click the “Project” tab > Portals > right-click your portal connection > Sign in. Now you should be able to check in your offline license in the Licensing tab.If you are having trouble checking in or out offline licenses to use ArcGIS Pro, please contact Esri Technical Support.5. Installing ArcGIS Pro is a breeze!

Once the software has been successfully downloaded from My Esri, ArcGIS Pro can be installed. Please review the install guide before getting started. You do not need to uninstall any previous version of desktop products; ArcGIS Pro can run side-by-side with any version of ArcMap, giving you the flexibility to test your ArcMap workflows in ArcGIS Pro.If you have a question or issue with installing ArcGIS Pro, please contact Esri Technical Support.6. ArcGIS Pro gives you brand new functionality.

ArcGIS Pro has a 64-bit architecture and leverages your machine's GPU and multithreading to keep the user interface responsive and to utilize additional CPU cores on the local machine. It supports multiple layouts and map views that can be linked and explored in both 2D and 3D. The new drawing and output engine in ArcGIS Pro also includes new output capabilities, such as the ability to export your maps with native transparency support. It also includes some brand new geoprocessing tools, such as Space Time Cube and Emerging Hotspots. For more information about platform GIS or ways to integrate ArcGIS Pro into an existing workflow, please refer to the help or Learn GIS.

Julia G. - Desktop Support Analyst

KirstenPinkston · ‎08-29-2014

Participating in the ArcGIS Pro Beta program is just as easy at Beta 5 as in previous beta releases. However, there are a few things users and their ArcGIS Online administrators need to know heading into this release.What do you need to know?

At Beta 5, there is a new authorization process for ArcGIS Pro that is managed through ArcGIS Online. This change is in preparation for the ArcGIS Pro licensing model moving forward. Beta 5 and subsequent releases will require ArcGIS Pro licenses to be assigned to organization users by an administrator, through a new set of hosted tools in ArcGIS Online.What do you need to do?

If you are a non-admin user, please contact the administrator of your organization to request they assign an ArcGIS Pro license to your username. Once that is done, launch Beta 5 and you will be able to log in.

If you are the administrator of your organization, please log in to your org and find the “Manage Licenses” button. From here, begin configuring licenses for individual users or a group of users that wish to participate in the ArcGIS Pro Beta program.For further details, please review the help.

Kirsten P. - Support Advocacy Lead

Esri Technical Support Blog - Page 2

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