FYI: 311 Citizen Request Dashboards

DerekLaw · ‎11-27-2018

FYI,

Just wanted to share some really nice example 311 Dashboards, built on Operations Dashboard for ArcGIS. These are real, live customer apps!

City of Baton Rouge, LA - 311 Citizen Request for Service Dashboard

City of Salisbury, NC - 311 Request Dashboard

Douglas County, NE - Citizen Request 311 Dashboard

You can learn more about Operations Dashboard here,

Esri Live Training Seminar: Real-Time Decision Making with Operations Dashboard for ArcGIS

Enjoy,

ViTran · ‎01-15-2019

They're very nice dashboard. Thanks for sharing!

I'm just curious about the dashboard from the City of Baton Rouge, LA. How can they make those tabs separately and the general filter? Is there any custom coding involved?

Thanks!

DerekLaw · ‎01-15-2019

Hi Vi,

The tabs are created by stacking Dashboard elements, and the general filter is enabled with selectors. All of this can be done with configuration, no coding needed.

Hope this helps,

ViTran · ‎01-16-2019

Hi Derek,

Thanks for your tips. What I needed to learn is "Grouping the elements". It works perfectly!

Best,

AprilChipman · ‎01-23-2019

Is it possible to see a sample of the data used to create these dashboards? Is all of the data in one layer, or are they pulling from multiple layers?

DerekLaw · ‎01-23-2019

Hi April,

I don't own these Dashboards, nor did I create them. All were shared with me via several different methods. So unfortunately, I can't comment on your question about the data sources. Sorry.

Did you have a specific question that you wanted to ask?

AprilChipman · ‎01-24-2019

Thanks Derek!

I was just trying to determine if all of the data was coming from the same feature service, or if they were somehow displaying data based upon other layers.

For example, I have a layer of Storm Damage points and a layer of county boundaries. I want to show how many points are in each county on my dashboard.

Anonymous User · ‎02-08-2019

April,

Our data is available at 311 Citizen Requests for Service | Open Data BR

We are using a few boundaries layers in order to do spatial filters.

I built a web map for every category of 311 call and added the boundary layers to each:

I hope this helps.

jjeremy525 · ‎04-09-2020

Hi Brandon,

Awesome integrating 311 calls and building a beautiful Dashboard. I am looking to doing something similar. Some of my clients use 311 for public works request and etc. I was just wanted to know how you are integrating 311 calls that update in your Dashboard and are you using python to automate and create points every time you get a new 311 service call or are field workers using Survey123 or collector? We are using AGOL to host Dashboards and other web maps. Thank you in advance for any help you can provide.

Thanks,

Jeremy

Anonymous User · ‎02-08-2019

Hi Derek,

I work with the City of Baton Rouge and made the 311 Citizen Request for Service dashboard.

Thank you for highlighting our dashboard! It's always nice to have your work recognized.

If anyone has any questions I'd be happy to share any tips or tricks.

Thanks again,

Brandon Jumonville