BACKGROUND
Due to User Type changes, administrators of Education ArcGIS Online organizations are seeing messages related to duplicate add-on licenses. In addition, if your license has been renewed, you may see messages related to licenses exceeding what is available. This is due to licenses that have become part of the user type, or licenses which have retired (Production Mapping, Defense Mapping, GeoPlanner, Community Analyst).
This blog explains these messages and advises next steps.
There are two types of licenses:
- Licenses that are part of the GIS Professional User Type (several of the ArcGIS Pro extensions, such as 3D Analyst, Spatial Analyst, etc., ArcGIS Image for ArcGIS Online, and others).
- Licenses that are NOT part of the GIS Professional User Type (additional ArcGIS Pro extensions, such as Aviation Airports, Bathymetry, etc., ArcGIS Data Interoperability, and others).
There are two situations your organization could be in:
- Your organization has not yet come up for renewal since the initial license changes were implemented (only seeing Duplicate license messages).
- Your organization is renewing or has renewed, and the second set of license changes are happening (seeing both Duplicate and Expired license messages).
MESSAGE: “Some members have licenses assigned twice.”
This message is occurring because of user type changes that now include licenses that used to be add-on licenses in the user type.
Education customers can choose to take no action, which will not have an impact on current workflows. However, it is best to act and remove the duplicate messages.
Action to take
- Recommended: Remove the duplicate licenses using the “Unassign duplicate add-on licenses” option which displays next to the message. Note that this is an enhancement of ArcGIS Online capabilities which allow changes to all users in “bulk”.
If Education customers do not remove the duplicate warnings before their renewal, workflow will be:
- Revoke all expired licenses.
- Assign missing add-on Pro extension licenses that are not part of the user type (usually assigned by New Member defaults) to new users that didn’t get them automatically.
Items to keep in mind
- When a process to unassign duplicate add-on licenses is started, administrators can monitor the process in another browser tab on the Licenses --> Add-on licenses page. If the process is interrupted (machine goes to sleep, for example), the process will terminate. You will need to restart the process, and it will pick up where it left off, i.e. no progress is lost. The license revocation processing rate is ~200 users per minute, so if you have a lot of members in the ArcGIS Online organization, the process will take some time to complete.
- Currently, if an administrator makes the change for one of the ArcGIS Pro extensions, all the rest of ArcGIS Pro extension duplicate licenses will be unassigned (this may not be intuitive/clear, as in the GUI it would appear that all the ArcGIS Pro extensions will need to be done individually).
- If you previously assigned licenses for ArcGIS Image Hosting to users, then the incorporation of its licensing into the Professional Plus user type will also trigger the duplicate licensing message. These duplicates can be removed by an administrator in the same way as described above for the duplicate ArcGIS Pro extensions.
- If you have any ArcGIS Pro licenses which have been taken offline, you may see additional messages related to those checked out licenses (specifically, if you follow the workflow above before you renew your ArcGIS license). The offline licenses would include the duplicate ArcGIS Pro extensions, so the license would need to be checked back in, before the duplicate licenses could be removed.
MESSAGE: “The number of licenses assigned exceeds the number of licenses available."
This message will appear for those who renew their ArcGIS Online organization after the above mentioned changes to user types were made, specifically due to retired licenses, such as Production Mapping and Defense Mapping, as well as GeoPlanner, Community Analyst, and Urban Suite licenses in the past.
- There is no option to un-assign those licenses in bulk.
- There is an Enhancement Request in place, to add a bulk un-assign option in the ArcGIS Online interface. This is ENH-000187138 - Request for built in button to remove expired licenses. Please feel free to add yourself to this enhancement.
- Until this enhancement is in place, to remove this message, an administrator has two options:
- Unassign expired licenses via the License page, where changes can be applied to 100 members at a time.
- Use a script and do it programmatically. Note, there is also an enhancement to fix the Python API revoke () method, which should be fixed once the functionality in the UI is addressed.
CONCLUSION
Recommended course of action is to remove the duplicate licenses using the “Un-assign duplicate add-on licenses” option which displays next to the message.
Recommended course of action is to add yourself to ENH-000187138 - Request for built in button to remove expired licenses.
Further, we continue to make improvements in bulk managing license assignments in ArcGIS Online.
