Error: "community.esri.com redirected you too many times. Try clearing your cookies."

[Bud]

Does anybody else get this error from the Esri Community website in Chrome?

This page isn't working

community.esri.com redirected you too many times.

Try clearing your cookies.

ERR_TOO_MANY_REDIRECTS

It happens about once per week for me.
Clearing cookies solves it. So it's not a huge deal, just inconvenient.

Does anyone else get that error? I don't get it for any other websites. Just the Esri Community.

Chrome Version 103.0.5060.53 (Official Build) (64-bit). Windows 10.

[JayantaPoddar]

Yeah. This is a known issue. It started appearing sometime last year.

No solution found yet.

Sometimes I don't like clearing cache and other website information of many websites. So, I prefer accessing this site in incognito mode. Restarting the incognito mode lets the access the website again, without having to clear cache in my normal browser.

[Bud]

Thanks.

For anyone who isn’t aware, in Chrome, we can clear the cache of a specific website by right clicking the icon to the left of the URL. I’m not on a desktop computer right now, so I can’t outline the rest of the steps. But I think it’s straightforward.

Clearing the cache of a specific site is convenient. A lot better than clearing the cache for all sites…and losing all your saved settings.

Side note: I wonder if “rejecting all cookies” for the Esri Community would help avoid that error?

[jcarlson]

Just FYI, it appears to be the LiSESSIONID cookie that does it. Clearing just that one usually fixes it for me.

[DwightWalker]

Yes I got redirect error if I use Firefox but not if I use Chrome. It was doing SSO login.

[AlexKweya]

Been facing the same with Edge for weeks now.

[MindiHarrah]

I've been experiencing this error in Chrome for a week. I've cleared cookies each time. Today I've received it twice with only opening one Community site, a couple of enterprise.esri.com pages then another Community page and I get the error. I've noticed I get a cookies preference setting every time I open a page whether it is the community, esri.com or any page associated with esri. I've been selecting Required cookies only. Would that be the issue?

[SimiBasu]

Hi @MindiHarrah thank you for bringing this issue to our attention. Could you please try these and let us know:

1) Just FYI, it appears to be the LiSESSIONID cookie that does it. Clearing just that one usually fixes it .

2) Please try rejecting all the cookies and see if that fixes for you.

3) Also, could you please send us a screenshot or screen recording with your timezone, username and I will work with the vendor to see what is happening in the backend and get some logs. You can email us at esricommunity@esri.com

[Anonymous User]

Is there a better solution for this? All of a sudden I'm having this same issue and it is beyond frustrating. I use Chrome for everything, and it is annoying having to switch browsers every time I need to check out something in the community pages. It is equally annoying having to delete cookies and reapply my cookie preferences every single time.

[jcarlson]

At the very least, you can bookmark chrome://settings/content/siteDetails?site=https%3A%2F%2Fcommunity.esri.com%2F to make it quicker. In Chrome, though, there does not appear to be any capability to clear single cookies; you have to clear all of them for a given site.

Other browsers do have this capability, for what it's worth.