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Can't login to ArcGIS Online because of error in login page in verifyUserAccountInfo function

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02-27-2025 12:54 AM
rkraujutis_hb
Esri Contributor

Password is accepted, but blank page is being shown in one of the redirect windows.


Tried to open developer tools and spotted bug in JavaScript function verifyUserAccountInfo. It tries to look adminUsers.data.total times, but array adminUsers.data.users contains only 10 records. So it fails on 11th position. This causes blank page and interupts login process.

Attaching screenshots.

1 Reply
BriannaEttley
Esri Community Manager

Hi @rkraujutis_hb,

 

Thanks for sharing the issue you're encountering when logging into Esri Community.I'm glad to see you were able to log in to post this question! Can you please email our team at esricommunity@esri.com and we can take a closer look at this?

 

Thank you!

 

Brianna Ettley
Community Manager, Engagement & Content