The pop ups work just fine with a desktop browser, but when I try to click on a point on the map on my iPhone and iPad (each running current the OS), the pop ups rarely appear. Instead, I click away over and over again, nearly always to no effect.
I tried increasing the size of the icons, which didn't solve the problem. I also tried viewing the Story Map on Firefox on both devices, and the pop ups didn't work there either.
I tried the ArcGIS Online map itself and the pop ups work just fine on both devices. I also tried embedding the map in a dashboard, then viewing it on the same devices - the pop ups work there too.
Any ideas about what is happening and how to fix it? Or is this a known problem with the Classic Story Maps on iOS devices?
Thanks so much,
UNH Cooperative Extension
Quick update: If I tap twice in quick succession, the pop up often (although not always) appears as it should (~85% of the time). This action also causes the map to Zoom in, which is not ideal.
Mac user here - your pop ups are behaving as described on my iPad. Double tap opens; then also zooms in. I opened in Safari and Chrome browsers, same thing.
hope it's a bug that gets fixed - I frequently encounter weird zoom/extent popup issues when building storymaps using my Mac desktop, fwiw
Thanks for checking it out and responding Mia Massicotte!
I finally decided it was too important to ignore, so I wound up figuring out a work around to put a splash screen on my Story Map (if you care about how, I'd be happy to bore you with the details...). I feel better now knowing that I have provided a bit of guidance and warning. I know how frustrating (and panic-inducing) it was for me to realize that I had no way to click on the points on my phone.
I haven't run into any pop up issues on my Mac, but I sure seem to have issues with setting Zoom levels from time to time.
Glad to see your post, we just noticed this yesterday. Perhaps aligning with the last AGOL update last week? There seems to be a disconnect between the map pop-ups and the Classic builders (Cascade and Journal from my experience, plus your Series template),pop-ups work find in web appbuilder applications. I will keep digging and keep an eye on this thread.