Clicking and dragging to move a photo in my story map suddenly doesn't work. And after that stops, then I can't click and pan the map either.
Rupert,
Thank you for all that information. I'm currently on travel but will try some of your suggestions when I return. In the mean time, here's what I can tell you.
I am using a personal account, no organization or enterprise.
Creating a new map results in the same problem.
Yes, I am trying to move the selected point using drag and drop, not selecting a point on the map to move it to.
No message appears, and the system locks up for a period of time - I can't even select a different photo/point.
The problem started on a map I created earlier that used to work just fine.
It still works on a different laptop running the the same OS and browser (but not necessary the same rev - need to check).
Again, thanks for looking into this,
Scott.
Hi Rupert,
To follow-up on your questions:
Yes, the behavior is that I cannot move a point by clicking and dragging on
it. There is no error message from the Map Tour and I don't see any error
in the Chrome console, the point just doesn't move. I don't seem to have
the issue that Scott reported where things then lock up temporarily. I have
the error both with existing Map Tours and with newly created Map Tours. I
have tried maps with vastly different extents and have tried multiple base
maps - neither of those seems to make a difference.
I originally observed this in an organization ArcGIS Online account, but
then created a public account to see if that would help and the problem
persisted. It is only by switching browsers that I am able to make it work.
In case it makes a difference, the browsers where I am experiencing this
issue are: Chrome Version 69.0.3497.100 (Official Build) (64-bit) and
Firefox Version 60.2.2esr (64-bit)
Megan
Thanks guys, Megan would you be able to report this to tech support too. They'd nee to walk through your setup to see if they can find the issue.
Rupert
Hi Rupert,
I have not been able to report it to tech support because I'm not connected
to an organization in My Esri. I have requested permission but it has not
yet come through.
Megan
Hi Megan,
I'll go ahead and get a courtesy case set up for you while we're waiting for the MyEsri issue to be resolved. I don't have your phone number on file, but I do have your @gmail email address from your username, so the Support analyst will have to reach out to you via email first and then you can work with them to coordinate a call (if necessary).
Regards,
Alan