"Sorry, Map Tour loading failed" error for external users

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12-16-2016 01:12 PM
Allison_Laforet__Charko
New Contributor III

We just noticed that none of our story maps on ArcGIS Online are working for external users.

Everything is shared publicly, but we keep getting the following error messages when trying to open them when not on our internal internet connection:
"Sorry, Map Tour loading failed"

Here is a link to one of our apps that is hosted on ArcGIS Online: http://citywindsor.maps.arcgis.com/apps/MapTour/index.html?appid=3d41b273df6e4172acee0a5e53a9ee7f 

Did something change recently with ArcGIS Online that would cause this site to stop working?

Is anyone else having issues with their story maps?

Thanks,

Allison

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RupertEssinger
Frequent Contributor

Hi Allison, ArcGIS Online has now been updated with the fix for the iOS and MacOS issues above. 

Rupert

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4 Replies
RupertEssinger
Frequent Contributor

Hi Alison

Very sorry about the issue with access to your tours.

We have received a report via Esri Tech Support that Story Map Tours fail to load on iOS and MacOS devices as a result of the update we made to the app in the ArcGIS Online release on Wednesday. We will be updating ArcGIS Online tonight with a fix for this issue. The same fix also handles the same issue we have observed in Story Map Swipe and Spyglass apps on the same devices. 

Can you confirm which browser and OS you are using when your Map Tours don't load? If you are using iOS or MacOS then it is the same issue above that will be fixed tonight.

Your City of Windsor Sculptures map tour that you posted above works fine for me on Windows (very nice work by the way).

PS. Your City of Windsor Construction Detours map tour (which is in the Story Maps Gallery because it is a very cool looking customization of the Story Map Tour) is unaffected by the issue above because it you are self-hosting it (in order to customize the source code) with a previous version of the app, and not the latest version with the issue.

Rupert

Allison_Laforet__Charko
New Contributor III

Hi Rupert,

Looks like that might be the issue!

Thanks for the quick reply. 

I will report back on Monday after we re-test!

Thanks,

Allison

RupertEssinger
Frequent Contributor

Hi Allison, ArcGIS Online has now been updated with the fix for the iOS and MacOS issues above. 

Rupert

Allison_Laforet__Charko
New Contributor III

Hi Rupert,

The update has fixed the issue.

Thanks for keeping us posted on it!

Allison

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