Error message linking to image

[NadiaAporo1]

Hi!  Working in Cascade Builder and I'm having trouble linking to an image.  I get the message "The file you are trying to add is missing or not accessible.  Please check the address and try again".  The link/URL is working however - and I have tested this in a story map journal template.  Any ideas?

[RupertEssinger]

Could you paste the URL of the image into this thread so we can try it out?

Rupert

[NadiaAporo1]

Thanks for the quick response - here is the URL:

https://apps.information.qld.gov.au/StoryMaps/WhatIsSpatial/1PrincessCharlotteBay.png

[NadiaAporo1]

https://apps.information.qld.gov.au/StoryMaps/WhatIsSpatial/1PrincessCharlotteBay.png 

[OwenGeo · Accepted solution]

Hi Nadia -- Sorry you are having trouble adding your image to a story. Can you try again? It appears to be working for me. Perhaps there was a temporary glitch with your web server? I've added to the cover and to the story in the screenshot below.

[NadiaAporo1]

Hi Owen,

Thanks for this.  I have tested it on my end and I'm still getting the same error message.  Had a closer look and it seems to be redirecting my URL from https:// to http:// and therefore I'm getting a '502 connection refused'.

Taking into account that it works for you on your end - this has helped me pinpoint that I'll have a chat to our systems team (e.g. check web proxy).

Cheers - Nadia