Can't sign in to classic story maps website

1906
10
Jump to solution
04-14-2021 05:36 AM
KristinThorpe1
Occasional Contributor

Hello! I've spent the last three days working on a story map in Classic Story Maps. Today, when I click "Sign In" from the My Stories page I am directed to the usual sign in screen where I enter my credentials (I have an ArcGIS Online account, not Enterprise), but then the My Stories page opens back up and I am not logged in. Is anyone else experiencing this issue? I have tried Chrome, Edge, and Firefox browsers. I can't access my stories and I'm worried I just wasted three days working on my story map. Any thoughts?

0 Kudos
10 Replies
OwenGeo
Esri Notable Contributor

@DPGimnich -- I'm sorry you are still having an issue with the classic website. All of our tests are showing normal operation of the site, and we have heard back from other customers who reported this issue who have states that things are working as expected for them now.

Can you try clearing your browser cache or using a different browser to see if one of those things resolves the issue? If not, please contact Esri Technical Support and they can help troubleshoot.

Owen Evans
Lead Product Engineer | StoryMaps
0 Kudos