ArcMap starts splash screen and goes to Loading Document then fails

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10-25-2017 06:53 PM
RickCheney
Occasional Contributor III

I am running Windows 7 and ArcGIS 10.4.1    ArcMap was working fine but now when I try to start ArcMap the splash screen pops up and goes to Loading Document then disappears.  I found some info relating this to the version of Python but I don't know how to tell which version of Python I am using with ArcMap.

Any ideas to solve or at least troubleshoot the problem?

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RickCheney
Occasional Contributor III

Thank you!  I could not find the files listed at the link.  I went to Windows control panel and Programs and Features and selected ArcGIS 10.4.1 for Desktop and clicked Uninstall and then selected Modify, I selected Python and something like this feature not available (or whatever), which uninstalled only the Python part of ArcGIS.  Then, I restarted the computer, went back to control panel, programs and features, selected ArcGIS again and modify and this time I selected Python and the option to make it available all the time (something like Run from this computer).  Restarted the computer again and ArcMap started normally.

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RebeccaStrauch__GISP
MVP Emeritus

If it was working, an just started acting up, always try https://community.esri.com/docs/DOC-2121?sr=search&searchId=a81cda47-f449-42b7-bf59-209991618a8a&sea...‌ as the first step.  (After a reboot of course).

RickCheney
Occasional Contributor III

Thank you!  I could not find the files listed at the link.  I went to Windows control panel and Programs and Features and selected ArcGIS 10.4.1 for Desktop and clicked Uninstall and then selected Modify, I selected Python and something like this feature not available (or whatever), which uninstalled only the Python part of ArcGIS.  Then, I restarted the computer, went back to control panel, programs and features, selected ArcGIS again and modify and this time I selected Python and the option to make it available all the time (something like Run from this computer).  Restarted the computer again and ArcMap started normally.