ArcMap 10.6.1 Crashing randomly

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12-22-2020 02:43 AM
HarshJain
New Contributor II

We have ArcGIS Desktop 10.6.1 and it crashes whenever we open ArcMap or ArcCatalog. Sometimes we are able to use it for sometime and sometimes it crashes instantly. The crash is not dependent on any tool or any specific activity. Even if ArcMap or ArcCatalog is idle, after sometime it crashes and this window appears.

ArcMap Crash.png

The installed softwares:

ArcGIS Web Adaptor (IIS) 10.6.1 10.6.9270

ArcFM Solution Object Reader 10.6.1b for ArcGIS Server 10.61.20.2513

ArcGIS VBA Compatibility 10.2.3497

ArcGIS Data Reviewer 10.6.1 for Desktop 10.6.862

ArcGIS Workflow Manager 10.6.1 for Desktop 10.6.8141

ArcGIS Data Interoperability 10.6.1 for Desktop 10.6.9270

ArcFM Solution Desktop 10.6.1b 10.61.20.2513

ArcGIS Desktop 10.6.1 10.6.9270

ArcGIS Server 10.6.1 10.6.9270

ArcFM Fiber Manager 10.6.1b 10.61.20.2513

ArcFM Object Reader for ArcGIS Desktop 10.6.1b 10.61.20.2513

The patches:

Patches.png

Any solution to this as it is impacting our work because of unexpected crashing.

These actions are already taken but no solid result

  1. Deleted the normal.mxt template for ArcMap
  2. Deleted the normal.gxt template for ArcCatalog
  3. Reset the ESRI USER Profile
  4. Deleted the DefaultDomain_Path
  5. Disabled BackgroundGeoprocessing
  6. Cleared ArcMap cache
  7. Cleared Temporary desktop files
  8. Cleared GP results History and Reduced level of records from 2 weeks to 1 week.
  9. Started ArcMap Logging for understanding issue.
 
 
 

 

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15 Replies
DanPatterson
MVP Frequent Contributor

did you contact Tech Support?


... sort of retired...
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HarshJain
New Contributor II

No, we did not contact tech support, as we were hoping to get a solution on this platform.

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DanPatterson
MVP Frequent Contributor

Good idea to do so now.  random crashes are usually related to issues that are not general to the software but specific to the user's environment.  Tech Support has the tools to examine your situation remotely and offer suggestions that can lead to a solution


... sort of retired...
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HarshJain
New Contributor II

Thanks for the Advice Dan, we shall do that next once after we uninstall and reinstall again, on the other hand we are thinking that if it has something to do with ArcGIS Desktop Extensions or ArcFM environment?

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DanPatterson
MVP Frequent Contributor

could be... when I do an install, I uninstall everything esri (including folders in the c:\users... path) and install Pro first.

Good luck


... sort of retired...
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Mary_Murphy
Esri Contributor

I agree with Dan - you need to uninstall / reinstall everything, not just one part. Good luck!

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