Printing to pdf returns a legend with striped symbology

MattPohl · ‎04-08-2013

I have been back and forth with ESRI support on this one, but thought I might try a post hoping the Flex Team will take a look at it. My situation is this: Being that I am on AGS 10.0 I am using ERSI's Export Web Map Task (http://sampleserver6.arcgisonline.com/ArcGIS/rest/services/Utilities/PrintingTools/GPServer/Export%2...). When printing to a pdf, the symbology in the legend ends up "striped". Several Knowledge Base articles describes this and similar known bugs and uses a workaround described here: http://support.esri.com/en/knowledgebase/techarticles/detail/40538 and here: http://support.esri.com/en/knowledgebase/techarticles/detail/30753. Being that I am working off an ESRI sample server, obviously the workaround doesn't apply to me, but to ESRI......

This can be recreated by using the default configuration of the viewer off the ArcGIS Flex Resources site: http://resources.arcgis.com/en/help/flex-viewer/live/index.html. From this viewer, just turn on demographics from the "More" tab and print to pdf. Most layouts that include a legend will have lines through the symbology. I have tried using other Export Web Map Tasks from ESRI Server's such as the ArcGIS Online Utility Services, but get similar results.

Any resolution to this situation would be greatly appreciated, as I can't be the only one experiencing this problem.

Thanks in advance,

Matt

MikeBrannagan1 · ‎09-21-2018

10.4.1

This solution has appeared to work for others also so I have hope that it still will for me. Thanks for your replies.

MichaelVolz · ‎09-21-2018

Are you in a multi-server environment?

Did you reboot server so changes would take affect?

MikeBrannagan1 · ‎09-21-2018

No single server. I did not reboot the entire server but I did shut down and restart Arcgis Server services - like the article mentions. I'm not the IT guy just the GIS guy - I can ask the IT guy to schedule a server reboot over the weekend to see if that works.

MichaelVolz · ‎10-23-2018

Has anyone ever seen this solution revert to the problematic output after it has been fixed for some time using the 40538 KB article solution?

RobertScheitlin__GISP · ‎10-23-2018

Only if the maps output is somehow larger then the ArcGIS Servers default printer is capable of.

MichaelVolz · ‎10-23-2018

That is not what occurred. I set the default printer to be larger than any pdf that my orgs web apps produce and it was working as expected for at least 6 months. I have not used the print functionality myself in months and I was surprised to see the issue appear again.

RobertScheitlin__GISP · ‎10-23-2018

And you checked to make sure it is still the default printer?

MichaelVolz · ‎10-23-2018

It is still the default printer but the page size which I set to "Arch E" was now the default "Letter" size.

Can you think of anything that would cause a printer preference such as this to revert back to default?

RobertScheitlin__GISP · ‎10-23-2018

Could be something as a windows update updating the driver used for that device.

MichaelVolz · ‎10-23-2018

I spoke to IT personnel who handle the Windows Server servers and there have been no changes including windows updates. Unlike the KB article all I needed to do was set the printer preference size back to "Arch E" to solve the problem without having to stop and start the ArcGIS Server service, so it was a completely unobtrusive solution where I did not need to stop all enterprise AGS services. Unfortunately, I still have no idea what caused this reversion in the first place.