Can you open the python window in Pro (Analysis ribbon) and the run the following code?
That will confirm the version of untools you have installed.
this is what i got
Traceback (most recent call last):
File "<string>", line 1, in <module>
ModuleNotFoundError: No module named 'untools'
S I guess although it says it is installed it is not?
After I realized i don't have it I did the installation through python command window. Ans when I opened pro again I got an failed to load system tools error here is the screen shot