Urban and CityEngine Sync not working after update

99
4
Wednesday
JuanM
by
New Contributor

After a project or  plan are update for Summer 2021 Urban version, it stops to show in CityEngine 2021.0, as if it is not exist any more this integration between the two ESRI products.

4 Replies
LisaStaehli
Esri Contributor

Hi @JuanM,

Sorry to hear that you are experiencing issues with the integration of ArcGIS Urban and CityEngine.

The integration between the two products is currently under development to provide a more seamless data exchange using the new ArcGIS Urban API, so what you are experiencing since the release of Urban is expected and a known but temporary limitation.

We are working tidiously on finding a solution and will keep you up to date on our progress. We can ensure you that the integration is going to be working again, but cannot confirm yet when exactly. We apologize for any inconveniences.

Feel free to reach out at any point with furter questions.

Thanks,
Lisa

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AugustNastasi
New Contributor III

This same issue is happening for me as well. Additionally any project created after the update does not appear as well. 

LisaStaehli
Esri Contributor

Hi @AugustNastasi,

Thanks for reporting that you are seeing issues with projects as well. This is also unfortunately expected and we are working on fixing it.

For design projects in particular, you could try to use the general feature layer sync by connecting to the urban design feature service that is hosted in your ArcGIS Online portal.

Hope that this might solve your issues temporarily. Thanks for your understanding and sorry for any inconveniences.

Thanks,
Lisa

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LisaStaehli
Esri Contributor

Please find more information on this ArcGIS CityEngine blog post: 
CityEngine 2021.0 import and sync of ArcGIS Urban temporarily unsupported

Thanks,
Lisa

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